Hardware Asset Management Analyst

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

We are seeking a detail-oriented, highly organized Hardware Asset Management (HAM) Analyst to help implement, operationalize, and continuously improve ServiceNow Hardware Asset Management within the Endpoint Services team. This role will serve as the functional subject matter expert and operational owner for HAM processes, data, controls, reporting, and lifecycle performance. The analyst will own the end-to-end hardware asset lifecycle, inventory accuracy, governance, standards, refresh planning, and KPI performance across enterprise technology assets from planning and procurement through retirement and disposal.

The successful candidate will translate business and operational requirements into scalable ServiceNow HAM processes; support implementation, data readiness, testing, deployment, adoption, and post-production stabilization; maintain accurate asset records; improve inventory visibility; support audits; optimize asset utilization; and drive measurable process improvements. This role partners closely with Endpoint Engineering, Field IT, the ServiceNow platform team, Procurement, Finance, Security, Configuration Management, and vendors to ensure hardware assets are managed consistently, securely, and cost-effectively.

Job Responsibilities:

Hardware Asset Lifecycle Ownership

• Own the end-to-end hardware asset lifecycle, including planning, procurement, receiving, stockroom management, deployment, assignment, transfer, refresh, redeployment, return, recovery, retirement, and disposal.
• Establish and maintain enterprise HAM operating standards, lifecycle controls, procedures, and ownership expectations across participating teams and locations.
• Maintain accurate hardware inventory records, ownership, location, status, financial attributes, and asset relationships within ServiceNow.
• Drive inventory accuracy through reconciliation, physical and system-based validation, exception management, and corrective action tracking.
• Track warranties, leases, maintenance agreements, refresh schedules, support contracts, and end-of-life milestones.
• Ensure secure chain of custody and documented disposition of retired assets in partnership with Security, Field IT, and approved vendors.
• Support hardware audits, inventory validation, compliance reviews, and evidence requests.

ServiceNow HAM Implementation, Administration & Optimization

• Participate in the design, configuration, testing, deployment, operationalization, and continuous improvement of ServiceNow Hardware Asset Management Professional.
• Gather and document business, data, reporting, workflow, integration, and control requirements; translate those requirements into process designs, functional requirements, user stories, and acceptance criteria.
• Support HAM implementation activities including source assessment, data mapping, cleansing, normalization, migration, reconciliation, and validation.
• Help configure or validate hardware models, model categories, stockrooms, lifecycle states, receiving, transfer, refresh, reclamation, disposal, and inventory audit processes.
• Develop test scenarios and scripts; participate in system integration testing, user acceptance testing, defect triage, release readiness, and post-implementation stabilization.
• Serve as the functional HAM subject matter expert and operational process owner, partnering with the ServiceNow platform team for platform architecture, advanced configuration, development, integrations, security, and upgrades.
• Support integrations between ServiceNow and procurement platforms, endpoint management tools, discovery sources, financial systems, inventory platforms, and vendor data sources.
• Develop process documentation, work instructions, data standards, training materials, and operational support procedures.
• Identify opportunities to automate manual processes, reduce spreadsheet-based tracking, improve user experience, and increase adoption of standard HAM capabilities.
• Monitor HAM workflows, exceptions, data health, and operational performance; recommend and coordinate corrective actions and enhancements.

Governance, Standards & Data Quality

• Define and maintain hardware asset governance, data standards, control requirements, role ownership, and decision rights.
• Establish standards for manufacturers, models, model categories, lifecycle states, stockrooms, locations, ownership, cost data, and required asset attributes.
• Define and monitor controls for asset-to-configuration item creation, synchronization, reconciliation, lifecycle alignment, and exception management.
• Partner with Configuration Management and ServiceNow teams to maintain appropriate alignment between hardware asset records and configuration items.
• Investigate discrepancies across procurement, inventory, endpoint management, discovery, financial, vendor, and CMDB data sources.
• Develop remediation processes for duplicate, incomplete, stale, conflicting, or unaccounted-for asset records.

Endpoint Lifecycle & Refresh Planning

• Partner with Endpoint Engineering and Field IT to support device standards, lifecycle programs, operational readiness, and field execution.
• Own refresh planning inputs by monitoring asset age, warranty status, supportability, condition, utilization, business criticality, and lifecycle risk.
• Develop refresh forecasts and prioritized replacement plans in partnership with technology, business, Procurement, and Finance stakeholders.
• Ensure timely onboarding, deployment, refresh, redeployment, recovery, and retirement of hardware assets.
• Identify redeployment and reclamation opportunities before new purchases are initiated.
• Support capacity and demand planning for endpoint hardware, stock levels, growth initiatives, seasonal needs, and lifecycle replacement.

Reporting, Analytics & KPI Performance

• Define, develop, and maintain HAM dashboards and reports covering inventory, data quality, lifecycle status, utilization, refresh readiness, financial performance, compliance, and operational exceptions.
• Own KPI definitions, targets, reporting cadence, data validation, and performance follow-up for the hardware asset management program.
• Track measures such as inventory accuracy, reconciliation exceptions, asset age, refresh compliance, stock utilization, redeployment, recovery, disposal completion, and unaccounted-for assets.
• Provide regular reporting and actionable insights to Endpoint Services leadership and cross-functional partners.
• Analyze trends, identify control or process gaps, and recommend opportunities for risk reduction, cost avoidance, cost savings, and service improvement.

Vendor & Stakeholder Collaboration

• Partner with Procurement, Finance, Security, Configuration Management, Vendor Management, ServiceNow, Endpoint Engineering, and Field IT to align hardware asset processes and controls.
• Coordinate with technology suppliers, leasing partners, logistics providers, recyclers, and disposition vendors regarding asset records and lifecycle events.
• Support vendor audits, equipment reconciliations, asset recovery, lease returns, and disposition documentation.
• Facilitate process reviews, requirements sessions, testing activities, training, and adoption with affected stakeholder groups.
• Serve as a primary resource for hardware asset management processes, standards, data, reporting, and continuous improvement.

Job Requirements:

• 3-5 years of experience in Hardware Asset Management, IT Asset Management, Endpoint Management, IT Operations, Service Management, or a related role.
• Hands-on experience participating in the implementation, configuration, deployment, administration, or major enhancement of ServiceNow Hardware Asset Management or a comparable enterprise IT asset management platform.
• Experience managing enterprise hardware inventory and end-to-end lifecycle processes spanning procurement through retirement and disposal.
• Experience gathering requirements, documenting processes and controls, developing test cases, and supporting user acceptance testing.
• Experience with asset data discovery, cleansing, normalization, migration, reconciliation, validation, and exception remediation.
• Working knowledge of CMDB concepts and the relationship between hardware asset records and configuration items.
• Strong analytical and reporting skills, including proficiency with Microsoft Excel and experience with dashboards or business intelligence tools.
• Knowledge of endpoint hardware lifecycle processes, including procurement, receiving, deployment, support, refresh, reclamation, recovery, and disposal.
• Ability to translate operational requirements into clear workflows, functional requirements, controls, procedures, and reporting needs.
• Strong attention to detail with the ability to manage large volumes of asset data and competing operational priorities.
• Excellent organization, communication, facilitation, documentation, and cross-functional collaboration skills.

Preferred Qualifications

• Experience implementing or operationalizing ServiceNow Hardware Asset Management Professional.
• Experience with ServiceNow Hardware Asset Workspace, asset models, model categories, stockrooms, inventory audits, transfer orders, disposal processes, and prescriptive lifecycle workflows.
• Experience integrating ServiceNow HAM with Microsoft Intune, Microsoft Configuration Manager (MECM), Jamf, discovery tools, procurement systems, financial systems, or vendor platforms.
• Experience supporting system integration testing, user acceptance testing, release readiness, defect resolution, cutover, and post-production stabilization.
• Experience developing HAM governance, control frameworks, operating procedures, training, and adoption plans.
• Familiarity with procurement, inventory control, technology finance, leasing, contract management, and secure asset disposition.
• Experience working with distributed operations such as retail, hospitality, healthcare, field services, or multi-location enterprises.
• Understanding of ITAM, CMDB, data governance, chain-of-custody, compliance, and audit practices.

Technical Skills

• ServiceNow Hardware Asset Management Professional implementation and administration
• ServiceNow Hardware Asset Workspace and lifecycle workflows
• Hardware asset lifecycle, inventory, stockroom, transfer, refresh, recovery, and disposal management
• Hardware model normalization, data cleansing, migration, reconciliation, and validation
• Asset-to-CI relationships, CMDB concepts, discovery sources, and exception management
• Requirements gathering, process design, user stories, acceptance criteria, and user acceptance testing
• Asset reporting, KPI development, dashboards, Microsoft Excel, and Power BI
• Microsoft Intune, MECM, Jamf, or comparable endpoint and inventory data sources
• Vendor, contract, lease, procurement, and financial coordination
• Process improvement, automation, documentation, training, and change enablement

Preferred Certifications

• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Data Foundations, CMDB, or CSDM-related certification
• ITIL Foundation
• Certified Hardware Asset Management Professional (CHAMP) or equivalent ITAM certification

The expected Total Compensation for this role is $89,348.00 - $127,640.00 + Annual Bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518392
Reference Date: 10/17/2026
Job Code Function: Infrastructure