Hardware Specialist

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Hardware Specialist, Parking Technology, is a hybrid technical and client-aligned role focused on the sourcing, configuration, and support of hardware used in gated and license plate recognition (LPR) solutions. This position bridges the gap between Sales, Operations, and Technical teams by providing expert input on hardware selection, installation readiness, and implementation logistics. The ideal candidate combines strong technical acumen with clear communication skills to support sales conversations, project execution, and long-term vendor partnerships.

Primary Objective

To ensure the successful selection, configuration, and delivery of parking hardware solutions by serving as a technical bridge between Sales, Operations, and Vendors. This role supports the full hardware lifecycle—from advising on solution design to coordinating procurement, logistics, and post-install support—enabling reliable, scalable gated and LPR technology deployments across PMC client locations.

Duties and Responsibilities

Sales & Solution Support

Partner with Sales to advise on technical requirements, hardware compatibility, and configuration options for gated and LPR solutions. - Participate in client scope calls and internal alignment meetings to ensure clarity and feasibility of proposed solutions. - Assist in evaluating new hardware offerings and building resource materials for standard kits and deployments.

Hardware Management

Maintain hardware inventory, coordinate procurement, and ensure timely shipping of gate kits, pedestals, scanners, intercoms, and controllers. - Assemble, test, and configure hardware prior to deployment when needed.

Vendor Coordination

Liaise with third-party vendors to fulfill orders, request quotes, and handle escalations. - Ensure accurate and timely hardware delivery to project sites.

Project Support

Work closely with the PMC Project Manager to support install readiness. - Attend alignment calls to advise on hardware compatibility, logistics, or special site needs.

Post-Installation Support

Support the Service Desk post-installation with troubleshooting or parts replacement. - Act as an escalation point for technical product issues and vendor collaboration. The Claims Administrator analyzes claim trends to identify operational improvements and reduce risk, prepares management reports, supports staff training on best practices, and participates in audits and safety reviews to ensure compliance and drive continuous improvement.

Additional Responsibilities

Other tasks may be assigned as needed to support the company’s overall operational objectives, with the expectation that the management remains flexible and responsive to evolving business needs.

Knowledge, Skills, and Abilities

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Strong Analytical and Problem-Solving Abilities

The candidate must have the ability to dissect complex data and situations. This includes pinpointing and rectifying discrepancies and unraveling the root causes of operational inefficiencies and creating effective solutions to boost performance.

Adaptability and Flexibility

The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves handling unexpected challenges in project management.

Education/Experience

The ideal candidate will have an associate's or bachelor’s degree in IT, electronics, or a related field—or equivalent hands-on experience. A minimum of two years’ experience working with parking-specific hardware, including configuration, procurement, or technical sales support, is required. This role demands excellent organizational and logistics skills, strong verbal and written communication abilities, and confidence in client-facing or cross-functional team interactions.

Candidates must also be comfortable working directly with hardware, tools, and related equipment in both office and field environments.

Preferred Qualifications

Candidates with prior experience working with PARCS (Parking Access and Revenue Control Systems) equipment are strongly preferred. Familiarity with managing third-party vendors and navigating supply chain logistics will be highly beneficial. Ideal applicants will have experience supporting sales teams through solution design or participating in technical client discussions. A foundational understanding of networking, including IP address configuration, Power over Ethernet (PoE), and network switch —is also desirable.

Certificates and Licenses

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Work Environment

This is a remote position with flexibility to travel as needed to project sites or vendor locations. The role involves working in both indoor and outdoor settings, requiring regular collaboration with teams, vendors, and clients in the field and in corporate environments.

Associates will frequently use computers, communicate via phone, and perform duties in or around corporate office settings. Occasional support outside of standard business hours may be required to meet critical project milestones or assist with troubleshooting. Equipment and tools will be provided for both home office setup and hardware deployment staging.

Physical Demands

Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.