Head of Accounts Payable

The Head of Accounts Payable will lead and own the end-to-end AP function within a global insurance shared services centre based in Pune. This role is responsible for delivering efficient, accurate, and compliant AP operations across multiple legal entities in a multi-currency environment. The role requires close collaboration with stakeholders across the US, UK, and other regions. The individual will drive process improvement, automation, and standardization initiatives to enhance service delivery. As the face of AP, they will monitor performance against KPIs and challenge existing processes to implement best practices. Strong insurance industry experience and global stakeholder management are essential. Key Responsibilities Own and deliver the full Accounts Payable cycle (invoice processing, vendor management, payments, reconciliations, and reporting). Lead service delivery for multiple legal entities in a complex, multi-currency environment. Act as the primary point of contact for onshore stakeholders; build strong partnerships with teams across the US, UK, and other geographies. Drive continuous improvement initiatives including automation, standardization, and process optimisation. Ensure strong internal controls, compliance, and audit readiness. Monitor, report, and continuously improve KPIs and SLAs. Lead, mentor, and develop a high-performing AP team. Act as the front-facing leader of the function, confidently engaging and influencing stakeholders. Challenge existing processes and drive best-in-class practices. Ensure effective vendor management and timely query resolution. Skills, Knowledge and Expertise Fully qualified accountant (CA, ICWA, CIMA, ACCA, CPA, or equivalent). 10–15+ years of experience in Accounts Payable, ideally within shared services or global delivery models, managing a large team Experience working within the Insurance & Legal industries. Experience managing processes across multiple legal entities and currencies. Proven experience working with international stakeholders (UK, US and other regions). Track record of delivering process improvements, automation, and standardisation initiatives. Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s Ability to set clear priorities and objectives. Strong leadership and stakeholder management. “Can-do” attitude with a proactive mindset. Confidence to challenge processes and stakeholders constructively. Analytical and problem-solving capability. Strong communication and influencing skills.