Head of AI Delivery - Spain

Key Responsibilities

• Own overall AI delivery performance across Spain, including quality, predictability, customer outcomes and delivery risk.
• Ensure AI projects and product deployments are delivered to agreed scope, timescales, quality standards and commercial expectations.
• Establish clear operational governance, reporting and delivery controls across the active portfolio.
• Provide direction when projects encounter technical, operational or customer blockers, ensuring there is a clear recovery plan, named ownership and active follow-through.
• Act as the senior escalation point for complex or high-risk customer delivery situations.
• Create a culture of ownership, transparency and consistent execution across all delivery teams.

• Lead a team of more than 30 AI professionals through technical leads and small delivery pods.
• Set clear accountabilities for technical leads and ensure the structure supports effective decision-making, coaching and delivery control.
• Own performance management, objective setting, feedback and development across the Spanish AI delivery organisation.
• Build succession plans and career pathways for technical specialists and future leaders.
• Identify capability gaps and put practical development, recruitment or partner plans in place.
• Maintain a sustainable working environment that balances customer commitments, delivery pressure and team wellbeing.

• Provide credible technical leadership across AI delivery without needing to be the deepest specialist in every platform or discipline.
• Work with technical leads to set and maintain appropriate engineering, architecture, quality and delivery standards.
• Guide technical decision-making and challenge delivery approaches where risk, quality or maintainability are concerns.
• Define a clear plan for developing the technical capability of individuals and teams.
• Encourage consistent ways of working, knowledge sharing and reuse across delivery pods.
• Keep the organisation aligned with relevant developments in AI technology, platforms and delivery methods.

• Own resource planning across the Spanish AI delivery organisation, balancing committed work, pipeline demand, capability and available capacity.
• Ensure the right skills and leadership are assigned to customer engagements.
• Work with the Practice Director, AI on workforce planning, recruitment, partner demand, utilisation and delivery cost.
• Identify capacity or capability constraints early and put realistic mitigation plans in place.
• Provide clear operational reporting covering delivery health, resourcing, performance, risk and dependencies.
• Improve the mechanisms and routines required to scale delivery without adding unnecessary management overhead.

• Build effective relationships with senior customer stakeholders and remain visible on important or high-risk engagements.
• Ensure technical delivery teams understand customer goals, constraints and expected outcomes.
• Participate in steering committees, executive reviews and recovery discussions where senior delivery leadership is required.
• Lead difficult customer conversations clearly and constructively, including where decisions, dependencies or changes are needed.
• Protect delivery credibility by ensuring commitments are realistic, understood and actively managed.
• Identify opportunities to extend successful engagements where there is clear customer value and delivery capacity.

• Act as the key delivery link between Spain and Product House, ensuring product direction, release plans and customer delivery needs remain aligned.
• Ensure Spanish delivery teams can deploy and support Product House capabilities effectively.
• Provide structured feedback from customers and delivery teams into product priorities and readiness decisions.
• Work alongside Programme Management to maintain clear plans, governance, reporting, dependencies and escalation routes.
• Ensure programme and technical leadership operate as one team rather than through separate reporting lines or competing priorities.

• Contribute to the overall leadership and operating plan of the AI Practice.
• Represent AI delivery within the Spanish Operations Leadership Team and relevant regional governance forums.
• Translate practice priorities into clear local actions, ownership and measures.
• Support budgeting, forecasting, recruitment and growth planning for Spain.
• Promote consistent delivery standards across Spain while working effectively with international and shared teams.

Skills Knowledge and Expertise

• Proven experience leading a sizeable technology, engineering or professional services delivery organisation.
• Experience managing managers, technical leads or team leaders, with accountability for a hierarchy rather than only individual contributors.
• A track record of leading teams of approximately 30 or more people across multiple workstreams or customer engagements.
• Strong experience delivering complex enterprise technology programmes or products in customer environments.
• Clear evidence of improving delivery performance, resolving escalations and recovering projects that were off track.
• Experience of workforce planning, resource allocation, performance management and capability development.
• Confidence working with senior customer stakeholders, executive sponsors and steering committees.
• Commercial awareness, including utilisation, delivery cost, margin, scope control and the impact of delivery decisions.
• Fluent English and Spanish, written and spoken.

• Enough technical depth to lead experienced engineers and technical leads credibly, ask the right questions and assess delivery risk.
• Experience in AI, automation, conversational AI, data, software engineering, contact centre technology or related digital platforms.
• Understanding of modern software delivery, architecture, engineering quality and operational support considerations.
• Experience working in a matrixed or international organisation with shared product, engineering and delivery functions.
• Experience scaling teams or improving an operating model during a period of growth or change is desirable.

• Provides clear direction and holds people accountable without creating unnecessary process.
• Can move between customer, operational, people and technical discussions comfortably.
• Makes decisions with incomplete information and is transparent about assumptions and risk.
• Develops leaders underneath them rather than becoming the decision point for every issue.
• Communicates clearly, reports honestly and raises concerns early.
• Balances growth ambition with delivery capacity, quality and team sustainability.

• Improved delivery predictability, quality and customer confidence across the Spanish AI portfolio.
• A clear and effective leadership structure across technical leads and delivery pods.
• Consistent performance management, development plans and succession coverage for critical roles.
• Better visibility and control of capacity, capability, utilisation and demand.
• Fewer avoidable escalations and faster recovery when delivery problems occur.
• A strong working relationship between Spain, Product House, Programme Management and the wider AI Practice.
• A delivery organisation that can support growth without compromising quality, customer outcomes or employee wellbeing.

• Engineering Director
• Head of Software Delivery
• Head of Professional Services
• Director of Engineering
• Head of Technology Delivery
• Delivery Director

Benefits