Head of Amazon

Madison Reed is looking for a highly-motivated Amazon General Manager / Head of to join our team. This is a fast-paced role, which encompasses working in a highly collaborative and cross functional organization to deliver rapid growth in a new and exciting channel for the company. The Amazon VP/GM will be a subject matter expert on all things Amazon with specific focus on the Amazon Marketplace. This individual will be able to leverage knowledge of the platform to deliver on channel’s KPIs of broad audience engagement, efficient acquisition costs and significant revenue growth. This individual will serve as the business owner and create, advocate and implement strategies utilizing his / her expertise of Amazon and the Amazon Marketplace to achieve our financial goals. This individual’s focus is on driving results and will have a proven track record of doing so within the Amazon platform and the Amazon Marketplace. This role reports to the SVP of Ecommerce and is full time and remote. While remote, this role may travel up to 5% of the time including but not limited to team meetings, Quarterly Business meetings, & company-sponsored events. The base salary range for this position is between $175,000 and 185,000 plus stock (options) in Madison Reed. At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Responsibilities: Manage the Amazon business end-to-end, including oversight of budgeting, P&L, and strategic growth planning. Develop and implement an ASIN strategy focused on category segmentation, lifecycle management, and portfolio optimization. Handle product detail pages (PDPs) with optimized content, A/B testing, and conversion tracking. Interface directly with Amazon teams to address operational concerns, manage escalations, and secure promotional placements. Monitor Seller Central inventory reports to maintain optimal stock levels. Coordinate with the supply chain team to forecast inventory needs and reduce overstock or stockout risks. Oversee Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) models for efficiency. Create and optimize Brandstore, A+ Content, including Premium A+ modules, for enhanced product visibility and conversion rates. Maintain the online catalog with accurate and updated pricing, images, videos, and enhanced brand storytelling. Manage customer service operations via Seller Central’s communication tools, ensuring timely resolution of customer queries and disputes. Implement strategies to improve customer experience and improve/increase and manage reviews to maintain a positive account health rating. Organize sales events (eg Prime Day, Black Friday) and collaborate with internal teams for aligned messaging and strategies. Track key performance indicators (KPIs) for ASIN performance, ad spend ROI, and overall account health. Present detailed weekly and monthly reports to executive leadership, identifying trends, risks, and opportunities. Hire, train, and mentor team members to build a high-performing Amazon team. Develop standard operating procedures (SOPs) for managing Seller Central and ad campaigns. Ensure compliance with Amazon policies and brand registry protection initiatives. Be on the forefront of new tools and beta opportunities that could benefit the channel. Qualifications: Bachelor's Degree (preferred not required) 10+ years in an Amazon-centric position with deep expertise in Seller Central Strong attention to detail, ability to prioritize and work effectively in a fast-paced environment Analytically minded with ability to translate data into actionable insights Excellent written and verbal communication skills with the ability to present account performance to senior leadership Creative thinker and problem solver - eager to roll sleeves up We are Madison Reed. We’re disrupting a $50 billion industry. Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations (over 20 & growing). At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home. We live our values. Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed. We are hair color that breaks the rules. Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows. Join us in our mission to live life colorfully and make personal care more personal. Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes. Madison Reed. is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.