Head of AMS (SAP)

Decades spent building the SAP Supply Chain. Come help us write the next chapter. Job title: Head of AMS (SAP) Employment: Permanent Location: UK-Based, flexible (Remote/Hybrid) Travel: Required Salary: Competitive salary depending on experience, plus benefits The role We're reshaping how we support our customers, and this is a leadership position to continue driving our successful SAP AMS team forward. As Head of AMS, you'll own the support function end to end across the internal people, leadership figure for AMS, the customer relationships, and the commercial results, with a genuine say in how it's built, not just how it's run. You'll report directly to the Head of SAP UK and sit as part of the senior leadership team, with real input into company direction. Your team also supports PreBilt, so you'll be working across both traditional SAP AMS and our own product giving a broader, more varied remit than most support leadership roles offer. You'll also get involved in winning and onboarding new customers alongside the sales team, not just supporting the ones you inherit. What you'll be doing Leading the business unit to further success under your leadership Manage and mentor key roles within your function, own people processes, and act as the senior escalation point between the team, customers and the wider business. You'll also get involved in recruitment for the team. You’ll have the opportunity to own the commercials including management of the financial plan for the AMS division, working with Service Delivery Managers to keep every customer contract profitable. You'll be an advocate for TCT's products and services, spotting and helping win opportunities to grow accounts alongside the sales team. You're the senior point of contact when clients need it most. You'll build trust with them, resolve escalations, and take a lead role supporting proposals, quotations and RFP responses. Review how support currently works and change what isn't. You'll tighten up handovers from the project and consultancy teams, improve SLA performance, and lead our approach to quality and standards, including compliance. The Config Team An independent, privately-owned SAP consultancy with decades of specialist experience behind us. We've built our reputation on honest, independent advice rather than pushing a fixed agenda and on treating our people properly, which is why we're rated 4.8 out of 5 by our own colleagues on Glassdoor and hold Investors in People Gold accreditation. We also build our own technology. PreBilt, our proprietary mobile platform for SAP warehouse and supply chain operations, which is used globally. It's rare for a consultancy to have a product like this in the market and this role sits right at the intersection of the service and the software. We hire people who are strong in their field, but skills alone aren't enough, we're looking for someone who genuinely believes in what we're building and can take our AMS to the next level. Benefits 24 days holiday, plus your birthday off Long-service additional holiday awards Buy & sell holiday to suit your year A paid volunteer day Bupa private healthcare Life insurance at 4x annual salary 5% employer-matched pension contribution Electric car lease scheme Investment in your personal development Funded social events throughout the year Choose the charity - we make the donation Wider CSR initiatives you can get involved in ...and much more. What we're looking for Essential Proven leadership experience within an SAP AMS / Support environments, ideally from a consultancy background. A track record of hitting internal and customer measures in an SAP support environment Strong customer service instincts, you build relationships and keep clients satisfied Experience coaching and developing people to be their best Confidence discussing SAP solutions and technology with stakeholders at any level Knowledge of ITIL processes Experience supporting the sales process for support offerings. Apply today! If you would like to find out more, we would love to hear from you soon. Please submit your CV to find out more information.