Head of Ancillary Revenue

Head of Ancillary Revenue Help shape the next generation of travel experiences at Awaze by building products and services that give our guests and homeowners greater choice, confidence and value. Your mission As our Head of Ancillary Revenue, you will own Awaze’s non-accommodation revenue proposition across our brands, source markets and booking corridors. You will identify, build, commercialise and continuously improve guest- and owner-facing ancillary products, ranging from insurance-backed propositions to travel extras. Working through cross-functional squads and external partners, you will take opportunities from initial concept and business case through contracting, implementation and in-life optimisation. Your focus will be on delivering sustainable EBITDA growth while protecting the guest experience and the conversion of our core accommodation bookings. What you'll be doing Define and own the ancillary product roadmap across Awaze brands, source markets and booking corridors Identify and assess new guest- and owner-facing opportunities, prioritising propositions that strengthen customer choice, trust and commercial return Maintain a clear, live product pipeline covering prioritisation, business-case status, dependencies, risks and delivery timelines Monitor competitors, online travel agencies and adjacent industries across the UK and Europe, translating market insight into new products and optimisation opportunities Develop robust business cases covering customer value, attach rate, conversion impact, EBITDA, cashflow, risk and breakeven Act as financial steward for the ancillary portfolio, tracking performance against plan, identifying risks early and recommending corrective action Identify, evaluate and onboard third-party providers, including assessing the regulatory, compliance and financial-strength requirements associated with insurance-backed products Lead commercial negotiations and contract development, securing competitive economics, appropriate service levels and aligned incentives Manage supplier performance, service levels, renewals and continuous product improvement to ensure continuity and long-term value Who we’re looking for You’ll thrive in this role if you enjoy turning commercial opportunities into scalable products, balancing data-led decision-making with a strong understanding of the customer journey. You are comfortable working across functions, influencing senior stakeholders and external partners, and bringing structure and momentum to complex initiatives. We’re looking for someone who brings: Senior commercial experience from a demand-led consumer business such as travel, hospitality, retail, leisure or e-commerce, with responsibility for product commercialisation, revenue management or ancillary income A proven track record of taking products from concept and business case through third-party contracting, implementation and in-life performance management A strong understanding of digital checkout journeys, attach-rate optimisation and the balance between revenue growth, conversion protection and guest experience Experience developing robust financial cases, including EBITDA, cashflow and breakeven analysis, and managing performance against plan Strong commercial negotiation, supplier-management and contract-management capabilities The ability to influence Product, Marketing, Finance, Pricing, Contact Centre teams and external partners without relying on direct authority Structured project leadership across multiple concurrent workstreams, with clear ownership of dependencies, risks and timelines Excellent communication skills, with the ability to translate complex commercial, financial and product issues into clear decisions and actions Bonus points if you have experience procuring or managing insurance-backed or financial products, knowledge of OTA and direct-channel dynamics across the UK and Europe, or experience operating across multiple brands, source markets and cultures. How you'll make an impact Own the end-to-end lifecycle of ancillary products, from market analysis and sourcing through technical integration, Contact Centre readiness, launch and post-launch optimisation Lead cross-functional squads across Product, Finance, Marketing, Pricing and Contact Centre, setting clear objectives, managing dependencies and holding partners accountable Work closely with Product teams to integrate ancillary propositions into checkout and post-checkout journeys across direct and indirect channels Establish clear conversion and basket-value guardrails, using testing, attach-rate data and guest sentiment to optimise placement, pricing and proposition design Define performance metrics and review cadences for every product, creating a strong foundation for continuous improvement from launch Build and manage a commercially attractive portfolio that strengthens the guest and homeowner proposition while delivering sustainable EBITDA growth Provide clear and regular reporting to the Group Commercial Trading Director and Growth leadership on pipeline progress, delivery, financial contribution and risk Why you’ll want to work at Awaze We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other. We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy: Generous discounts on holidays across our brands Flexible hybrid working – with the autonomy to work how you work best Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities. About Awaze Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people. Worth knowing We offer the best of both worlds: the energy of the office and the freedom of home, with hybrid working that lets you have a mix of office and remote work in a fast-paced, collaborative environment. What’s next? If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate. Department Commercial Role Revenue Management Director Locations Manchester Remote status Hybrid Our Perks & Benefits 🌴 Travel that inspires All of our team members get exclusive travel discounts on over 100,000 properties across Europe - relax, recharge, and experience our product like a guest, gaining valuable insight along the way. 🏆 Join a market leader We are proud to be the leading managed vacation rental player in Europe. We operate well known brands with a strong heritage in over 25 countries and have more than 100,000 holiday accommodation choices. 🌍 Local benefits Our benefits are adapted to each country we operate in, ensuring competitive, locally relevant support and perks wherever you’re based. Manchester What to expect from our hiring process At Awaze, we know that applying for a new role is a big step - so we aim to make our hiring process as clear, respectful, and engaging as possible. We believe hiring should be a two-way conversation. It’s just as much about you getting to know us, as it is about us learning more about you. While the exact process can vary depending on the role, here’s what you can generally expect: 1. Initial Conversation We like to keep things relaxed, so we'll usually start with an informal call. This is a chance for us to get to know each other, learn about your background and interests, and give you a better sense of the role and Awaze as a whole. 2. Interview Stage If our initial conversation goes well, we will invite you for an interview. This stage will give us an opportunity to understand your skills and potential, and for you to explore whether Awaze, the culture and the role align with your ambitions. 3. Additional Steps Some roles may involve follow-up interviews, presentations or skills assessments. If that's the case, our team will talk you through every step, so you always know what to expect.