Head of Business Delivery

Head of Business Delivery Lead the commercial and operational delivery of one of the UK's leading histocompatibility and immunogenetics laboratories. Join our team We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need. Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live. Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive. If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team. We are looking for a Head of Business Delivery to join our H&I Laboratories team. Title: Head of Business Delivery Salary: £60,000 per annum Contract: Permanent Hours: 35 per week (standard Anthony Nolan working hours) Location: Anthony Nolan Histocompatibility Laboratories, Hampstead, London. A minimum of 3 days per week on-site is required. The Head of Business Delivery is responsible for the strategic leadership of the Business Delivery function, encompassing commercial development, customer engagement, operational support services and service delivery across Anthony Nolan Laboratories. Working across the organisation, you will lead customer engagement, commercial growth and operational support services, ensuring H&I laboratories have the facilities, equipment, consumables, systems and infrastructure required to deliver safe, high-quality clinical and commercial services. Reporting to the Director of Laboratory Operations, you will lead the Business Delivery Supervisor and Laboratory Operations Supervisor, driving operational excellence, sustainable growth and continuous improvement across the function. We are looking for someone who has: • Significant leadership experience within a regulated healthcare, diagnostics, life sciences or H&I laboratory environment. • Experience leading commercial service delivery and customer relationship management. • Experience developing business opportunities and managing commercial contracts. • Strong operational leadership skills, including oversight of procurement, H&I laboratory infrastructure, facilities or operational support services. • Experience managing budgets, financial performance and business planning. • Excellent stakeholder management skills with the ability to influence at all levels. • Experience of working within ISO 15189, EFI or other regulated H&I laboratory environments. Essential Attributes: What’s in it for you? A competitive salary 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme A stimulating work environment full of opportunities to learn and develop Life Assurance of four times annual salary Travel season ticket loan, Cycle to work Scheme And more! (further details on our Life at Anthony Nolan page) Please check out the full job description here , and you can read more about what to expect on the Our recruitment process page. Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. Release your remarkable, join our team and give someone another chance to live. Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. All applicants must be able to demonstrate the right to work in the UK. Department Laboratories Role Technical & Labs Support Locations Anthony Nolan Histocompatibility Laboratories Remote status Hybrid Yearly salary £60,000 Contract hours Full time Employment type Permanent Closing date 15 August, 2026 Hybrid working expectation 3 days per week on site Anthony Nolan Histocompatibility Laboratories So how can you tell if you're Anthony Nolan too? You’re passionate and dedicated to your work You’re innovative and looking for a challenge You want to improve and learn every day You’re accountable for your work and take pride in what you do You’re people and patient focused – you want to make a difference to people’s lives These five values are what drive and motivate us across all of our divisions. From lab research and tissue typing, to finance, HR and legal, from patient support and logistics, to fundraising, marketing and communications… everyone has a critical role to play in our lifesaving work. We’re incredibly proud of the people who work for us – and we’re always on the lookout for more passionate and talented individuals. If you like the idea of joining a team that gives four people the chance of life every day, check out our job listings below. About Anthony Nolan Anthony Nolan is the charity that makes lifesaving connections between patients in need and incredible strangers ready to donate their stem cells. Find out more about what we do here.