Head of Claims

Department: Claims Location: London (Hybrid) - 2 days in the office No Visa Sponsorship for this role Role Purpose: We are seeking a commercially minded Head of Claims to lead our Claims function in London. This is a high-impact leadership role with responsibility for claims strategy, service delivery, delegated authority oversight and customer outcomes. You will shape capability, strengthen governance and work closely with clients, brokers and senior stakeholders to drive performance in a growing specialty insurance business. Responsibility: Lead and develop a high-performing Claims team. Own claims strategy, service delivery and customer outcomes. Oversee delegated claims activity across third-party partners. Strengthen governance, controls, reporting and performance. Build effective relationships with clients, Underwriters, and internal stakeholders. Drive continuous improvement across claims operations. What you will bring: Senior claims leadership experience within insurance. Strong technical knowledge of claims handling and delegated authority oversight. Sound understanding of claims governance and UK regulatory expectations. Commercial judgement, strategic thinking and strong decision-making skills. The ability to influence stakeholders and lead change effectively. What you can expect A senior leadership role with real influence and visibility. The opportunity to shape claims capability in a growing specialty business. A collaborative environment. A competitive benefits package including hybrid working, life insurance, private medical cover and volunteering days Why ERGO? ERGO UK Specialty is a well-established specialist insurer with a strong market reputation. We are focused on profitable, sustainable growth, operational excellence and delivering consistent value to clients and partners. Equal opportunities We are an equal opportunities employer and welcome applications from all suitably qualified candidates. We are committed to a fair, inclusive and accessible recruitment process. If you’re ready to take on a visible leadership role and help shape the future of claims, we’d love to hear from you.