Head of Client Experience & Partnerships

Head of Client Experience & Partnerships

London (4 days in office) with international travel | £90,000–£110,000 + bonus and benefits

The opportunity

Jackson Rose is working with a well-established private equity business that serves an ultra-high-net-worth client base. The business is entering an ambitious period of growth, and client experience will be central to how it grows.

Its clients are successful entrepreneurs, family office principals and senior business leaders. They value discretion, expect the highest standards, and are most influenced by what their peers recommend. This new senior role will shape how the business looks after these clients and how it introduces itself to new ones.

The role

• Design and lead a private client programme that rewards loyalty and encourages introductions.
• Host an international calendar of small, invitation-only events, including private dinners, roundtables and briefings, plus a few signature occasions each year.
• Build and manage partnerships with luxury and wealth brands that share the same clientele, each run as a commercial relationship with clear objectives.
• Work closely with the client relationship team to deepen relationships with the most valued clients.
• Bring client insight back into the business so every team understands who it is serving.
• Lead and develop a small team, with scope to grow the function.

About you

• Significant senior experience in client experience, membership, partnerships or events.
• Proven experience with an ultra-high-net-worth audience. You might come from private banking, wealth management, an auction house, a luxury maison, a private members’ club or a UHNW network.
• A natural, assured host who is at ease with very senior and very private people.
• Commercially minded. You’ve been measured on revenue and new business, not just attendance.
• Experience setting up and managing partnerships against agreed targets.
• Highly organised across budgets, suppliers, guest lists and follow-up.
• Experience in or alongside a regulated environment.
• Happy to travel internationally on a regular basis.

The package

• £90,000–£110,000 base salary plus performance bonus
• Private medical and dental cover
• Pension
• Generous holiday allowance
• Personal development budget
• A clear path to build and lead a growing function