Head of Enterprise Account Management

Fully remote | Complete engagement job Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world. At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive. Factored is an embedded AI and data engineering firm helping leading enterprises take AI from ambition to production. We work alongside the world's leading hyperscalers and frontier AI labs to help enterprise customers put cutting-edge AI capabilities to work inside their businesses. Our teams embed directly with customers, combining deep AI, ML, data engineering, and analytics expertise with the ownership required to build and scale production systems. Since 2019, we've built one of the strongest pools of AI and data talent in the Americas and partnered with some of the world's most sophisticated companies on their most important data and AI initiatives. We're building the next generation of enterprise AI services, and our Account Management organization is critical to how those relationships grow. We are looking for a Head of Enterprise Account Management to lead the growth of our strategic customer base. This is a hands-on player-coach role. You will directly manage several of Factored's largest enterprise relationships while leading and developing our Account Management team. Your mandate is to turn successful customer engagements into larger, deeper, multi-year enterprise partnerships. Functional Responsibilities: Own expansion, NRR, and commercial growth across our existing customer base. Directly lead several strategic, multi-million-dollar enterprise accounts. Coach Account Managers to become stronger strategic and commercial leaders. Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities. Develop trusted relationships with senior business and technology executives. Build and maintain a high-quality expansion pipeline across strategic accounts. Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities. Bring patterns and customer insights back into Factored's broader GTM strategy. Create the operating discipline needed to make account growth more predictable and scalable. Qualifications: 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles. Experience leading and developing client-facing commercial teams. Track record of growing complex, multi-million-dollar enterprise relationships. Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy. Executive presence and credibility with senior business and technology leaders. A true player-coach who can manage a major account, coach an AM, and help build the system around them. High ownership, intellectual curiosity, and a bias toward action. Our Benefits: Ownership through equity participation. Annual company retreat. Education bonus for continuous learning. Company-wide winter break. Paid time off. Optional in-person events and meetups. Tailored career roadmaps. High-performance culture. At Factored , we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you. We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts. In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.