Head of IF&IS RDC Operations

About the Job In the Regional Delivery Centre (RDC), the Head of IF&S, RDC operations will report to the Head of IF&IS APAC, and lead the CMO scope for the IF&IS pillars - CDC, WPS, SEC and AGN for the gearshifted countries in Asia. The responsibility covers the operations and engineering of the CMO environments and working with FMO and global teams to oversee the delivery and reporting of services to the OEs operated by the RDC in Malaysia. What you do Ensure the SLAs are met for IT services and BAU projects delivery to the RDC OEs. Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the RDC OEs to secure the seamless business continuity. Support the Local Heads of Infrastructure for each OE to provide resolution to incidents and problems while delivering BAU changes. Initiate the strategic roadmap for services in line with Group and local business strategy. Functionally manage the OEs contracted managed services partners as it pertains to the scope of delivery of Infrastructure and Information Security services by the RDC. Support the LHoIFS with the Infrastructure transformation within the OEs, with focus around Cloud and workplace services. Provide input and alignment in the yearly Planning Dialogue to ensure all forecasted activities and budget are captured for the following year. Provide IT leadership within the RDC Infrastructure and Information Security functions and guidance to the retained IT organisations within the OE. Drive and encourage continuous service improvement and provide governance to IT operations provided the OE to ensure the compliance with the regulator and the internal audit. Represent the local escalation point for the major changes, problems and incidents to resolution within AzTech. What you bring Proven senior leadership experience running Infrastructure & Information Security operations (CDC, WPS, SEC, AGN) at scale, ideally within a regional delivery centre or shared services model spanning multiple OEs. Strong track record managing CMO/FMO service delivery through managed services partners, with demonstrated ability to own SLA performance, critical incident resolution, and business continuity for outsourced or hybrid operating models. Experience driving infrastructure transformation (Cloud, workplace services) and shaping multi-year service roadmaps aligned to Group and local strategy, including ownership of budget/Planning Dialogue cycles. Basic knowledge of AI technology, principles, and their practical use. 10+ years in IT infrastructure/security leadership, including several years in a regional or multi-country delivery role; prior exposure to insurance or another regulated financial services environment is an advantage. Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., ITIL, TOGAF, CISSP/CISM) are a plus. Your benefits We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology . Commitment to Integrity, Fairness & Inclusion Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute. To Recruitment Agencies: Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.