Head of IT

Team Summary Our IT Infrastructure Department consists of three core specialised functions: IT Support (end-user technical support), Systems Engineering (server, network, and cloud infrastructure administration), and Information Security (cybersecurity). Our mission is to provide strategic leadership and operational management of the company’s IT infrastructure, ensuring high levels of reliability, security, availability, and scalability. We are building our work around robust IT Service Management (ITSM/ITIL) practices, continuous infrastructure modernisation, and strict compliance with international information security standards. The team acts as a tech foundation that effectively serves both our outsourcing business and the company's internal product ecosystem. Job Summary We are looking for a seasoned, strategic Head of IT with a proven track record of leading cross-functional teams across IT Support, Infrastructure, and Information Security, and operating effectively in highly ambiguous, fast-paced, and business-critical environments. This role offers high strategic impact, with direct influence on the company’s IT strategy, resource allocation, and C-level technology decision-making. It provides full end-to-end ownership of the IT function — from ensuring high-quality day-to-day support to defining and executing long-term cloud and technology roadmaps, as well as a unique opportunity to lead international compliance and certification initiatives (e.g., ISO standards) from setup through audit execution. Responsibilities and Duties Define and execute the company's IT strategy in alignment with business priorities and long-term goals Lead, coach, and develop the IT organization across IT Support, Systems Engineering, and Information Security functions Ensure high reliability, availability, and scalability of corporate IT infrastructure and cloud services Own corporate information security strategy (including risk management, asset protection, and regulatory compliance) Lead international certification initiatives (ISO 27001, ISO 22301, ISO 9001), including policy development and end-to-end audit management Manage the IT budget and vendor portfolio, including cost planning, optimization, and contractual negotiations Ensure business continuity by maintaining Business Continuity and Disaster Recovery plans (BCP/DR) and leading incident response processes Drive key technical initiatives (infrastructure modernization, cloud migration, process automation) Develop and continuously improve ITSM processes, SLA governance, and user satisfaction measurement Qualifications and Skills 7+ years of experience in IT, including at least 2 years in a leadership role Proven experience leading cross-functional teams across IT Support, Infrastructure, and Information Security functions Strong background in managing corporate IT infrastructure and cloud platforms Solid understanding of information security practices, including IAM, EDR, SIEM, and vulnerability management Hands-on experience with compliance and risk management frameworks, including ISO 27001, ISO 22301, and ISO 9001 At least Upper-Intermediate level of written and spoken English Strong strategic mindset with a hands-on ownership approach and effective communication skills Nice to have Experience implementing or migrating enterprise platforms such as ITSM, IAM, or cloud solutions Understanding of DevOps practices and their integration into enterprise IT environments Familiarity with IT governance frameworks such as COBIT or NIST Advanced academic background (Master’s degree or MBA) and/or relevant professional certifications in IT management or information security We offer multiple benefits that include The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member. Competitive compensation and perks. Annual performance review. Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company. Gig-contract. 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation. Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves. Medical insurance is provided from day one. Sick leaves and medical leaves are available. Remote working mode is available within Ukraine only. Free meals, fruits, and snacks when working in the office.