Remote Countries
Colombia, Ecuador, Peru, Chile
Hours
40 hours/week
Job Description
This is a remote position.
About Optizon
Optizon is a thriving e-commerce company behind multiple successful brands sold on
Amazon.com
. Our vision of delivering a 6-star experience to our customers through best-of-breed systems, data, and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne, Australia, but have a remote and dynamic team spread across various regions worldwide.
About the Role
We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior, hands-on leadership role suited for someone with deep Amazon marketplace expertise, strong operational instincts, and the ability to drive performance across supply chain, customer experience, and AI-driven strategy in a fast-paced environment.
Key Responsibilities
Marketplace Operations – Amazon Focus
Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance.
Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies.
Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making.
Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively.
Supply Chain & Fulfillment
Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics.
Optimize inventory turnover and working capital while avoiding stockouts and overstock.
Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability.
Ensure seamless integration of systems across order management, logistics, and warehouse operations.
Customer Experience & Support
Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time.
Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes.
Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases.
AI-Driven Operational Strategy
Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service.
Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement.
Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.
Leadership & Cross-Functional Management
Manage and grow cross-functional teams across operations, supply chain, and support.
Build scalable systems and infrastructure to support growth across multiple Amazon brands.
Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals.
Maintain and improve KPIs across operational areas — delivery speed, in-stock rates, customer satisfaction, and operational cost per order.
Requirements
Must-Have
5+ years of experience in Amazon marketplace operations or e-commerce management.
Proven track record managing multi-brand Amazon accounts end-to-end.
Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management.
Strong analytical and data-driven decision-making skills.
Experience with supply chain management, 3PL coordination, and inventory optimization.
Familiarity with AI and automation tools for e-commerce operations.
Excellent communication, leadership, and cross-functional management skills.
Nice-to-Have
Experience managing Amazon PPC and advertising strategy.
Background in consultancy or agency environments managing multiple client brands.
Experience mentoring or building operations teams.
Experience managing 7-figure brands/accounts on Amazon.com