Head of Operations

As a Head Of Operations, you will lead a team of approx. 40–50 people, covering:

• Application Support (ITIL-based Service Desk)

• Customer Onboarding & Go-Live (SaaS implementation)

• Operational governance & internal processes

Your impact will be tangible and strategic:

Operational Governance & Performance

• Define and implement clear operational structure and accountability

• Monitor and improve SLAs, KPIs and service quality

• Ensure proper resource allocation and workload planning

• Shift from reactive support to a predictive, performance-driven model

Process Optimization & Scalability

• Map, standardize and optimize operational workflows

• Eliminate inefficiencies and reduce manual effort

• Implement scalable processes aligned with a SaaS environment

• Build a strong KPI and reporting culture

Automation & AI Enablement

• Identify opportunities for automation across support and onboarding

• Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)

• Define clear metrics to measure impact

• Support teams in evolving their roles alongside technology

Leadership & Change Management

• Lead experienced team leaders and drive cultural evolution

• Communicate change clearly and constructively

• Build engagement around results, ownership and continuous improvement

• Act as a key bridge between Operations, Product/Engineering, Sales and HR

This is a transformation role, focused on results, structure and long-term scalability.

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly

30 miles from Melville, New York, where our corporate headquarters

resides today. In the depths of the Great

Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and

territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: jobsupport@henryschein.com

UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk

Australia and New Zealand Candidates: APACCareers@henryscheinone.com

Malaysia Candidates: CNHR@henryschein.com

Italy Candidates: risorse.umane@henryschein.it

Workplace Remote Types

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.