Head of Operations and Payments

RiverBank is one of Luxembourg's fastest growing financial services companies. Our purpose is to help established SMEs, one of the last major underserved opportunities in banking. Established SMEs are the backbone of local communities - yet have been largely neglected both by traditional high street banks and modern providers.

The successful candidate will be responsible for:

Role purpose

· Lead the Operations and Payments function, ensuring the reliable, controlled and timely execution of operational activities across the bank’s products

· Organize the team on a daily basis according to the bank’s requirement on a specific day

· Act as the central operational contact point for internal stakeholders, coordinating with other departments and directing topics to the appropriate team members

· Maintain oversight of the team’s activities, perform spot checks and act as a final checkpoint for key processes, payments and reports.

Key responsibilities

· Oversee retail and corporate deposit operations, including:

§ KYC onboarding

§ account administration

§ payments

§ ongoing maintenance

· Oversee operational activities for bespoke loans, including:

§ KYC onboarding and periodic reviews.

§ Disbursement preparation and related calculations/checks

§ Loan booking, repayment schedules and system set-up after disbursement

§ Covenant and valuation monitoring

§ Collections, claims calculations and defaulted-loan reporting

§ Client invoicing, audit confirmations and other client-related services

§ Collateral registration, prepayment preparation and internal reporting

§ ABN facility collections & collateral-related activities

· Manage payment operations, including the monitoring and execution of incoming and outgoing SEPA payments, payment systems and related infrastructure

· Approve or provide final oversight for selected payments and other activities carrying material operational or financial responsibility

· Coordinate with internal stakeholders the liquidity management across bank accounts

· Oversee the operational processing of Spain working-capital products, including disbursements, collections and subsequent bookings

· Support regulatory reporting and daily monitoring of the bank’s relevant reporting or exposure limits

· Support Finance team reconciliations

· Maintain a broad overview of the bank’s operational dependencies, ongoing activities, transactions and pipeline items, proactively following up on open points and ensuring that Operations is involved where required and not overlooked in wider projects or processes

· Coordinate and oversee responses to audit requests, acting as Operations contact point for the annual external audit

· Act as a key contact for EBA and other relevant stakeholders regarding SEPA releases, updates and operational requirements, and coordinate any technical developments and internal implementation activities required at bank level

· Act as a key operational partner to Product and other teams when introducing new products, improving processes or developing new strategies and approaches

· Provide testing and process support, contribute ideas for automation and proactively identify potential operational, legal, documentation, compliance or process-related issues in existing and future processes. Ensure that relevant stakeholders are involved at an early stage and that appropriate mitigation measures are defined.

· Ensure that the team provides accurate and timely operational reporting to internal stakeholders

· Ensure business continuity, effective controls and the consistent completion of operational tasks over the long term by identifying potential weaknesses or issues in advance, raising them with the relevant stakeholders and putting appropriate mitigation measures in place

You will report to the Head of Marketing, Products and Operations

• Experience applying automation and AI-enabled operating models to operational processes.
• 6 plus years in banking operations with deep payments expertise across SEPA and Swift;
• proven leadership managing cross-border teams;
• strong knowledge of AML and regulatory requirements;
• experience scaling processes in a high-growth banking environment;
• excellent stakeholder management and communication skills.

Why Join RiverBank
You will be joining a dynamic and fast-growing organization at a pivotal time in its expansion. As part of a collaborative and purpose-driven team, you will have the opportunity to shape the future of SME banking across Europe and make a tangible impact in an underserved segment of the financial industry.

Candidates who may not meet all the listed criteria are still encouraged to apply, as we value diverse experiences and growth potential.

To apply or learn more, please contact our recruitment team.
Application: careers@riverbank.eu

RiverBank is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

RiverBank is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.