Head of Operations Strategy (Germany) - m/f/d
YOUR MISSION AT VOI
As
Head of Operations Strategy (Germany)
you will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include:
Strategy & Alignment
Developing, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence.
Operating Model & Performance
Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations.
Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline.
Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability.
Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights.
Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations).
Analytics & Optimisation
Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments.
Leadership & Team Development
Supporting and developing the operations strategy team by setting clear goals and aligning work with strategic priorities.
Acting as a senior strategic partner to local teams
Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development.
WHAT YOU NEED TO EMBARK
We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition, we believe the right person has:
Professional fluency in German and English
Bachelor’s degree in operations, engineering, business or similar.
6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.
Proven experience managing budgeting, forecasting, and operational cost performance.
Strong analytical capability with experience in deep data analysis and translating insights into strategy.
Experience driving complex, cross-functional initiatives and influencing senior stakeholders.
Strong understanding of operational models, including 3PL and workforce management.
Experience managing and developing high-performing teams.
Experience using AI in a role-specific context, with a focus on continuously improving output quality.
Don’t meet every requirement?
If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box
.
WHY VOI?
Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups
Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in Germany.
Work with inspiring, motivated and fun colleagues towards a shared mission
Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
Business area
Business Operations
Role
Operations
Locations
Berlin Office
Remote status
Hybrid
Employment type
Full-time
About Voi Technology
Since 2018,
Voi
has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 13 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.