Head of Operations (USA)

Head of Operations (USA) We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So, we're on a mission to change it. This is a hands-on role at the heart of our US business. As our Head of Operations you'll own our supply chain and 3PL relationships, keep fulfilment running smoothly across DTC, B2B and retail, and help build the operational foundations that support everything we're building in North America. 📍 Austin, Texas working at our hub on a hybrid basis WHERE YOU'LL PLAY Own all aspects of US supply chain operations despatch, on-time delivery, invoice reconciliation and logistics reporting Act as primary owner of the US 3PL relationship, conducting regular onsite visits and leading MBRs and QBRs Manage inventory control, month-end reconciliation and stock discrepancy resolution Oversee end-to-end fulfilment from order creation to customer delivery, and manage our returns process Support US B2B operations and partner with retail store management to ensure reliable product supply Act as the US operational liaison with our central UK tech teams, supporting the US technology roadmap Help design scalable processes to support multi-store growth and omni-channel integration ALL ABOUT YOU Proven experience in US supply chain, logistics or fulfilment operations within a DTC, ecommerce or omnichannel consumer brand Strong track record managing 3PL partners across performance, SLAs and continuous improvement Hands-on experience with inventory management, stock control and reconciliation Solid understanding of returns and reverse logistics within a 3PL environment Familiarity with WMS, OMS and ERP systems Experience in a fast-paced, scaling business — someone who builds processes as well as follows them Comfortable working cross-functionally with logistics, planning, finance, tech and commercial teams If you're ready to bring your operational expertise to a brand on a mission, we'd love to hear from you. Salary will be discussed at application stage. Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community. Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you! Circle Operations Locations Austin, Texas Remote status Hybrid Applicant tracking system by Teamtailor