Head of papernest Energía - Barcelona

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader.

In this role you will:

As the Head of papernest Energía, you will own the entire Energía customer portfolio: driving its growth, maximizing retention, and ensuring regulatory compliance. You will act as a fully autonomous owner of the scope within your first 6 months, taking charge of how every commercial decision impacts the portfolio in a highly cross-functional, hands-on position.

Your responsibilities:

You’ll take part in a wide variety of challenges, from strategic analysis to direct operational execution, leading the long-term success of our energy vertical.

Your role will include:

• Growing the portfolio: Tracking its performance, identifying growth levers, and activating them with the relevant teams.
• Reducing churn: Analyzing why customers leave, prioritizing 2 to 3 retention levers early on, and building measurable retention plans to hit key targets.
• Owning the regulatory scope: Mapping obligations and risks, leading the regulatory watch, ensuring the compliance of processes and contracts, and coordinating closely with the Legal team.
• Working cross-functionally: Connecting Sales, Operations, and leadership to ensure all commercial decisions account for their direct impact on the portfolio.
• Managing a direct report: Organizing their workload, developing their skills, and driving their professional growth.
• Executing with autonomy: Quickly mastering the business structure, KPIs, and churn dynamics to present a clear diagnosis to leadership within 2 months, leading to running the scope without day-to-day sign-off within 6 months.

This role combines strategy, regulatory ownership, and highly analytical execution; perfect for a hands-on doer who wants to roll up their sleeves, drive initiatives, and make a tangible impact.

We’re looking for someone who:

• Is bilingual in Spanish (C2) and highly fluent in English (C2).
• Has 5+ years of proven experience in a fast-paced, cross-functional role (e.g., Operations, Strategy, Consulting, or General Management)
• Is a true doer: you execute personally and do not just delegate.
• Possesses strong analytical skills, rigour, and a data-driven mindset.
• Shows strong leadership and curiosity: you drive initiatives proactively and can become 100% autonomous over time.

Nice to have:

• Knowledge of the Spanish energy market or sector.
• Prior team management experience.

What We Offer You:

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!

💸 Compensation: a stock options plan (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax brackets through a flexible compensation system covering various services (transport, catering, and childcare).

🏆 Benefits: as a provider of home insurance and green electricity and gas, we offer attractive deals to our employees. After all, there's no reason why only our clients should enjoy simplified solutions!

🩺 Health: medical insurance via Alan or Sanitas to manage your healthcare expenses in an ultra-simple, paperless way, with up to 50% covered by papernest (after 6 months with the company).

🍽️ Meals & Partnerships: a healthy breakfast is provided every Friday, along with partnerships with various services in Barcelona (restaurants, sports, leisure, and wellness centers).

📚 Training: our employees' development is essential. You will have access to continuous training tailored to your goals, whether in technical, language, or managerial skills.

📈 Career Development: numerous opportunities are available to grow, whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

✨ Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring Process:

• First call with Berta, Talent Acquisition Partner (30')
• Interview with Damien, Chief papernest Providers & your future manager (90')
• Asynchronous Excel Test (1h)
• Business Case preparation (3-4h), which you will present to Damien afterwards (60').
• Interview with Philippe, CEO (60')
• Reference calls

Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

About Us

About Us

At papernest, we believe that moving home and managing everyday contracts should be simple, seamless, and stress-free.

We are a fast-growing European scale-up on a mission to simplify one of life’s most complicated moments: moving. Our platform allows users to centralize, subscribe, transfer, and manage all their essential contracts—such as energy, internet, insurance, and more—in one place, completely free of charge.

Founded in Paris, papernest has grown into a multicultural company operating across several European markets. Our teams combine technology, product innovation, and operational excellence to deliver a smooth experience for millions of users.

We are driven by impact. Every improvement we make in our product directly helps people save time, reduce administrative burden, and regain control over their daily lives.

Our Culture

We value ownership, curiosity, and collaboration. At papernest, ideas matter more than hierarchy, and everyone is encouraged to contribute to shaping the product and the company.

We move fast, test, learn, and iterate. Ambition and pragmatism go hand in hand: we aim high, but we focus on delivering real value every day.

Diversity and international collaboration are part of our DNA, with teams bringing together a wide range of backgrounds, experiences, and perspectives.

Why Join Us

Joining papernest means becoming part of a company that is scaling rapidly while staying deeply focused on user experience and impact. You will work on meaningful problems, collaborate with talented teams, and help shape a product used by millions across Europe.

We are building more than a product—we are building a simpler way to manage life’s essential services.