Head of Payments and Deposit Operations

Our client is a leading sponsor bank providing banking infrastructure, compliance, and payment capabilities to financial technology companies. They are seeking a Head of Payments and Deposit Operations to lead the strategy, daily operations, compliance, and risk management of deposit and payment activities. This role oversees payment channels, deposit operations, core systems administration, quality assurance, controls, and operational remediation. The position will lead the deposit operations team while driving process improvements and supporting the development and implementation of payment and deposit products. This leader will also manage key fintech, processor, card network, and core system relationships to support accurate, compliant, and efficient operations. What You Will Do Lead payment and deposit operations, including payment systems administration, core systems controls, deposit quality assurance, operational controls, remediation, and deposit system administration. Manage digital and non digital payment channels, including check processing, ACH, wires, mobile deposits, Visa and Mastercard rails, and instant payments, ensuring compliant processing of payments and disputes. Lead the development and implementation of new payment types, deposit account product changes, and Treasury Management products and services. Partner with Treasury Management to onboard new clients and develop supporting operational procedures. Manage card network relationships, including partner entitlements, network requirements, and oversight of payment processors and program managers. Lead the implementation and ongoing operational management of fintech partners and related payment activities, including BIN sponsorship, debit cards, and credit cards. Ensure appropriate monitoring and oversight of payment processors and program managers against applicable card network rules. Manage reconciliation across card networks, payment processors, and subledger systems. Oversee daily digital deposit account opening operations in coordination with Retail Product Management. Ensure core and related systems are configured to business requirements and deposit accounts are established accurately. Maintain knowledge of new core system capabilities, advocate for appropriate internal adoption, and collaborate with vendors on solution development. Oversee quality control for card network drawdowns, account openings and closings, and transactions, including remediation of identified inconsistencies. Serve as the primary deposit and payment operations contact for core banking and related technology providers, managing vendor relationships and overseeing system purchases and upgrades. Manage operational policies, procedures, controls, bank disclosures, and forms. Lead department and budget management. Lead operational audits and serve as a subject matter expert for related audits, including IT management reporting and metrics. Manage Operations business continuity planning and provide backup coverage for Team Leads. Maintain compliance with applicable regulatory requirements, policies, procedures, and internal operational risk controls. What You Bring Experience leading payment and deposit operations, including payment systems, deposit operations, core systems, operational controls, and quality assurance. Experience with payment channels including check processing, ACH, wires, mobile deposits, card networks, and instant payments. Knowledge of payment processing, disputes, card network requirements, reconciliation, and payment processor oversight. Experience supporting fintech payment programs, including BIN sponsorship, debit cards, and credit cards. Experience with deposit account operations, core system administration, system configuration, and operational quality control. Experience managing operational policies, procedures, controls, audits, business continuity planning, and regulatory compliance. Experience managing teams, department operations, budgets, vendors, and technology relationships. Residing in the Eastern or Central Time Zone