Head of Product Operations & Enablement (f/m/d)

Your mission JTL is one of the leading e-commerce platforms in the German-speaking market. Thousands of merchants run their business on our ERP, shop and fulfillment products every day. Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team. As Head of Product Operations & Enablement, you build and own the operational foundation this next chapter needs - the goal system, the tooling, and the enablement that makes every product manager better. This is a senior role for a strategic mind who is also a strong executor: hands-on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence. What you'll do • You build Product Operations & Enablement as a new function: its mandate, priorities and roadmap for how the product org plans, decides and learns; you start as a team of one, build the systems yourself before you scale them. • You own the planning and steering system of the product org - from quarterly planning to reviews and portfolio transparency - and design it to be light, fast and decision-oriented, up to C-level. • You build the goal system from the ground up: KPI and driver trees, outcome-oriented targets, and reporting that makes product progress visible to leadership and the board. • You establish prioritisation governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas. • You raise PM craft across the team: you develop our leveling and job architecture further and establish onboarding, coaching formats and clear standards for what good discovery and delivery work looks like. • You set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI-enabled ways of working across the whole product org. • You work closely with Engineering, Marketing & GTM - making sure product plans, launches and go-to-market pull in the same direction. Your profile • 8+ years in product management and/or product operations in B2B SaaS or complex product environments, several of them at or close to leadership level. You have seen from the inside what a well-run product org looks like. • You have built or substantially professionalised a product operations function - portfolio steering, goal systems, team enablement - and can show what measurably changed as a result. • PM craft credibility: you have worked as a product manager yourself or coached PMs hands-on, and you set standards that PMs respect. • Strong facilitation and stakeholder skills up to C-level: you turn planning and reviews into decision forums, not ceremonies. • Data literacy: you think in KPIs and driver trees, are comfortable with product analytics, and build reporting that people actually use. • You use AI as a natural part of your own work and have concrete experience embedding AI into PM workflows (drafting, synthesis, analysis) - scaling this across the org is a core part of the role. • A good working knowledge of German is a strong plus. What you'll find You build and shape a new function with leverage across the entire product organization - in a profitable, growing company with an ambitious growth agenda. Direct line to the VP Product, short decision paths, and a real mandate to change how the org works. Remote-first, with occasional on-site days, mainly in our office in Hürth (NRW), for workshops, planning and team days. Why us? Remote-first within Germany, with the option to work remotely from eligible countries for up to 180 days per year Meal allowance of up to €115 net per month Ergonomic workspace allowance for your home office setup Regular team events, company-wide gatherings, and summer and Christmas parties to stay connected as a remote-first company EGYM Wellpass and JobRad subsidy Financial benefits including capital-forming payments (Vermögenswirksame Leistungen) and a company pension scheme About us JTL is one of the leading providers of e-commerce software in the German-speaking region – with around 450 employees across the group and 50,000 customers from a wide range of industries. We develop scalable, flexible solutions for the online retail of the future – from ERP systems to shop and marketplace integrations. Fairness and respect are part of our everyday practice. Are you committed, curious, and eager to work in a team while taking on responsibility? Are you looking for a job where Monday isn’t the worst day of the week? Then we look forward to receiving your application!