Head of Retention

The founder is still the head of delivery. This hire changes that.

OKTOBER runs email and retention marketing for 50+ Shopify scale-ups from Amsterdam, with a remote team across Europe. The team has more than doubled in a few months and every escalation still lands on the founder's desk. You take that desk.

What you'll run

• Delivery across Retention and Design: the quality bar, the playbooks, and how work moves through the pods
• Three to six team leads, and through them 40+ people. You develop the leads, they develop their teams
• Client relationships and first escalations, so each kind of problem only reaches you once
• Portfolio retention and churn, with goals set alongside the founder
• Where AI enters the workflow, and what it should and shouldn't replace
• Senior hiring, with a real say in how the company grows

This will feel right a fit it if...

• You have led other leaders, not just a team of doers
• You have run delivery or client services across a whole agency while it was growing fast, ideally from around 40 people towards 70 and beyond
• You can sit in a hard client meeting, take responsibility and keep the account
• You build the system rather than firefight: there are processes still running today that you put in
• You know retention and CRM well enough to tell good work from great.

What's on offer

• A direct line to the founder and genuine authority over your team's structure
• The clearest path to COO that Oktober can offer
• An executive coach and a leadership development budget
• Competitive base salary plus a performance bonus, and generous time off
• Remote from the Netherlands or the UK, in-person time in Amsterdam when needed

How to apply

This search is run by Puck, OKTOBER's hiring partner. Read the full brief and apply at the link. It takes a few minutes, and every application gets a reply.