Head of Service and Product Development

Head of Service and Product Development

Full Time

Melbourne, CBD

Short Job Description

A rare opportunity to shape the future of mental health services and products, leading the development of innovative, evidence informed and accessible solutions that make it easier for people and communities to get the support they need.

Introduction

For more than 25 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support and hope.

We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With that comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do.

About the role

As Head of Service and Product Development, you’ll lead Beyond Blue’s organisation wide service and product development function across community and workplace settings, including service models, digital products and tools.

A key focus of the role will be establishing and leading the Workplace and Community service and product portfolio and roadmap, ensuring investment is directed towards services, products and supports that deliver the greatest community impact, strategic value, quality and sustainability. You’ll provide leadership across the service and product lifecycle, from identifying opportunities and testing new ideas through to development, launch, optimisation, scaling and retirement.

Bringing together community need, lived and living experience, evidence, data and market insights, you’ll help ensure our services and products are safe, accessible, relevant and sustainable. You’ll work across Product, Design, Service Operations, Technology, Marketing, Community, Partnerships, Finance, Risk and Clinical Governance to turn promising ideas into meaningful services and experiences that deliver impact.

About you

You’re an experienced senior leader who knows how to turn strategy, evidence and insight into services and products that make a genuine difference. You bring strong experience in service development or design, portfolio product leadership, ideally within mental health, health or community services.

You’ll be comfortable leading multidisciplinary teams and navigating the full service and product lifecycle, from discovery and co-design through to implementation, evaluation and continuous improvement. You understand how to balance innovation and pace with safety, quality, clinical governance, accessibility and operational feasibility. Just as importantly, you’re an influential and collaborative leader who can create clarity through complexity and bring people together around shared outcomes.

Qualifications

• Tertiary qualification in health, mental health, psychology, social work, public health, service design, human-centred design, product management, business, digital, technology, social impact or a related discipline.
• Relevant qualifications or training in mental health, service design, human centred design, co-design, evaluation, clinical governance, agile, product management or portfolio management are desirable

Experience

• Extensive senior management level experience across service development, product management, portfolio management or digital product delivery.
• Experience establishing a product centric delivery model and team, including ways of working, processes and tools.
• Experience leading digital products or services, such as apps, websites and self-managed tools.

Key Strengths

• Excellent stakeholder engagement and influencing capability, with confidence presenting complex choices and recommendations to senior leaders.
• Strong analytical and commercial judgement, using data, evidence, evaluation and community insight to inform priorities and investment decisions
• Strong people leadership skills and experience bringing together multidisciplinary and cross-functional teams

Why Join Us

At Beyond Blue, we offer:

• Naarm (Central Melbourne) Office with modern facilities and end-of-trip amenities.

• Flexible work options, including hybrid working and purchased leave.

• Attractive benefits: $15,900 salary packaging, meal and entertainment perks, plus generous leave entitlements (including parental, family violence, gender affirmation, and community service leave).

• Inclusive policies: cultural and ceremonial leave to honour what matters most to you.

• Career development: secondments and blended learning to support growth and continuous learning.

Beyond Blue is proud to be an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples. If you need adjustments or don’t meet every requirement, we still encourage you to apply.

Live our Values

• Build trust

• Help everyone thrive

• Be brave

• Do what matters

How to apply

Please submit your current CV and a cover letter outlining how your skills and experience align with this role and how you would contribute to Beyond Blue’s impact and culture.

For full details, including the position description and closing date, please visit our Careers page.

Successful candidates will be required to complete pre‑employment checks, including a National Police Check and a Working with Children Check.

Applications close: 11 November 2026 at 5:00pm AEST

Early applications are encouraged as interviews may commence prior to the closing date. We appreciate all applications; however, only candidates shortlisted for interview will be contacted.