Head of Strategic Account Management for Merchant

Location:

For Those Who Work At Home, Texas

Job Summary
At Key Bank, our client relationships are our top priority. We are looking for motivated Head of Strategic Account Management for Merchant. The Head of Strategic Account Management for Merchant will manage team of Strategic Account Managers, providing oversight of the enterprise customer segment within the merchant function.

The objective is not simply to add leadership capacity, but the expectation is that this role reshapes our Strategic Account Management model, driving both direct performance improvements and broader capability uplift across the team. Key measures we would track include:

• Increase in proactive client engagement activity (planned outreach, executive touchpoints, portfolio reviews)
• Improvement in client retention / attrition rates
• Growth in SAMM-managed revenue and processing volume
• Increased Banker engagement and cross-sell/referral generation
• Improved client satisfaction and escalation management metrics
• Development and adoption of a more consistent SAMM operating model across the organization
• This Leader should generate measurable revenue lift over time through improved retention, expansion, and portfolio management.

Essential Functions

• Lead and manage the Strategic Account Management team who support large accounts within the designated product function.
• Help to define and execute enterprise product strategy to deliver innovative, competitive solutions for Commercial Bank clients, including large client engagement & customer experience strategy.
• Own client P&L and ensure profitability targets are met.
• Drive business development initiatives and support client acquisition efforts, including providing solutions oversight to existing clients.
• Collaborate with internal partners (finance, technology, operations, sales, marketing, legal, compliance) and external vendors.
• Champion change and foster a culture of teamwork and innovation.
• Monitor market trends and macroeconomic factors to inform product strategy.
• Represent KeyBank at industry events and client meetings; deliver executive-level presentations.

Education

• Bachelor’s degree in business or related field (required).
• Equivalent work experience may be considered.

Work Experience

• 10+ years of experience in financial services Payments/Treasury Management, focused in Merchant services. Banking industry experience preferred.
• Minimum 2 years experience in client management function

Skills

• Entrepreneurial mindset with ability to identify opportunities and implement strategic plans.
• Technical expertise in payments/merchant space - specifically around large client technology and customer experience needs
• Direct client P&L responsibility experience.
• Strong analytical and forecasting skills; excellent problem-solving and quantitative abilities.
• Exceptional communication skills; ability to present to executives and industry audiences.
• Proven ability to build collaborative relationships across internal and external stakeholders.
• Proficiency in Microsoft Office; data query and reporting knowledge.
• Ability to champion change, influence others, and foster teamwork.

Physical Demands

• General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
• Travel/Driving Requirements
• May need to travel to corporate office or for industry conferences

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $128,000.00 - $268,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/16/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.