Head of Technology Operations & Service Management

Job Description

Head of Technology Operations & Service Management

Be part of something bigger. Decode the future.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As part of this journey, we are looking for a Head of Technology Operations & Service Management to ensure technology platforms, applications and services across EMEA and APAC operate reliably, efficiently and securely.

You will be responsible for the operational backbone of the EMEA & APAC technology landscape. You will establish the standards, capabilities, and disciplines required to operate products and platforms reliably at scale, ensuring technology services are performant, available, and continuously improving.

The mission is simple: keep technology stable, resilient and business-ready.

What you'll do:

• Own operational performance, reliability and service quality across EMEA and APAC.
• Establish service management standards and practices. Drive incident, problem and service performance management.
• Ensure effective service transition from product delivery into operations.
• Build strong partnerships and be the interface with Global Service Delivery teams.
• Drive continuous improvement and operational cost optimization. Ensure service health visibility.

Who you are:

• Bachelor's or Master's degree in Technology, Engineering or related field.
• Proven experience leading complex application and service operations.
• Experience managing large operational organizations in multiple regions.
• Strong understanding of enterprise-scale IT environments.

Leadership & Transformation

• Building operational excellence organizations.
• Leading regional or global service organizations.
• Experience managing significant organizational change.

Core Skills

• Service Management
• IT Operations
• Reliability Engineering
• Incident & Problem Management
• Service Transition
• Vendor Management
• Operational Excellence

Where you'll be:

This is a position based at our Global Headquarters in Stockholm (Sweden).

We are proud of our culture of inclusivity and diversity. At our Global Headquarters we have 60+ nationalities working together for our common goals.

We work in a hybrid setup that gives everyone up to 20% flexibility to work remotely, while boosting creativity and collaboration through regular office presence.

We look forward to receiving your application!

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

About Us

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.

We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

For more information go to www.electroluxgroup.com.