HEAD OF THE OFFICE OF OPERATIONS (Reports to COO)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Head of The Office of Operations serves as a strategic partner and extension of the Chief Operating Officer, driving enterprise execution, operational excellence, organizational effectiveness, and performance transformation across the organization. This leader is responsible for ensuring strategic priorities translate into measurable outcomes through disciplined execution, strong change management, data-driven decision making, and standardized operating practices.

Working closely with executive leadership, this role leads the development and implementation of enterprise operating systems, performance management frameworks, governance processes, and continuous improvement initiatives that improve organizational effectiveness, scalability, consistency, and member outcomes. The role serves as a connector across departments, ensuring alignment between strategy, operations, workforce, technology, and business performance.

This position champions a culture of accountability, operational rigor, continuous improvement, and data-informed decision-making while helping the organization navigate growth, transformation, and change.

Essential Duties

Enterprise Strategy Execution & Operational Leadership

• Serve as a trusted advisor and strategic partner to the COO, helping translate organizational strategy into actionable operational plans and measurable results.
• Establish and manage enterprise operating rhythms, governance structures, executive review processes, and performance management frameworks.
• Partner with executive leaders to align priorities, remove barriers, mitigate risk, and accelerate execution of strategic initiatives.
• Monitor organizational performance and ensure cross-functional efforts remain aligned with strategic objectives and desired outcomes.
• Lead special projects and enterprise initiatives on behalf of the COO.

Enterprise Performance Management

• Develop and oversee enterprise dashboards, key performance indicators, operational scorecards, and executive reporting processes.
• Leverage organizational data to identify trends, risks, opportunities, and performance gaps.
• Establish standardized measurement frameworks that improve transparency, accountability, and decision-making.
• Deliver executive-level insights and recommendations that drive organizational performance and operational effectiveness.
• Ensure performance metrics are aligned to strategic goals, member outcomes, financial performance, workforce health, service delivery, and operational excellence.

Operational Excellence & Continuous Improvement

• Lead enterprise-wide initiatives that improve efficiency, scalability, quality, and organizational effectiveness.
• Design and implement standardized business processes, governance models, and operating procedures across departments.
• Facilitate root cause analysis and problem-solving efforts to address complex organizational challenges.
• Build and mature continuous improvement capabilities, methodologies, and best practices across the organization.
• Drive adoption of modern operating models and systems that support sustainable performance improvement.

Enterprise Change Management & Organizational Effectiveness

• Lead organizational change management efforts associated with strategic initiatives, operational transformation, and new business capabilities.
• Develop change readiness, communication, stakeholder engagement, and adoption strategies that increase organizational success.
• Partner with leaders to ensure consistent execution of change initiatives across teams.
• Strengthen organizational alignment, collaboration, and accountability during periods of change and growth.
• Promote a culture of adaptability, continuous learning, and operational discipline.

Cross-Functional Leadership & Executive Partnership

• Build strong relationships across business units and functions to foster collaboration and alignment.
• Facilitate executive-level planning, decision-making, and prioritization discussions.
• Coordinate complex initiatives requiring multiple stakeholders, competing priorities, and organizational resources.
• Serve as a central point of coordination for enterprise initiatives sponsored by the COO.
• Influence without direct authority to achieve organizational goals and drive enterprise outcomes.

Business Systems & Operational Infrastructure

• Evaluate and optimize operational systems, planning processes, reporting tools, and governance structures.
• Identify opportunities to streamline workflows, reduce complexity, and improve organizational agility.
• Partner with technology, analytics, and operational leaders to mature enterprise capabilities that support data-driven management.
• Ensure operational processes and management systems support scalable growth and long-term organizational success.
• Other duties as assigned

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or related field.
• 10+ years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or related disciplines.
• Demonstrated experience working directly with executive leadership and driving enterprise-wide initiatives.
• Experience building and leading performance management, operational excellence, or transformation programs.
• Strong analytical and business acumen with demonstrated ability to translate data into strategic recommendations.
• Exceptional executive communication, facilitation, stakeholder management, and influence skills.
• Experience leading large-scale change management and organizational transformation efforts.

Preferred Qualifications

• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Organizational Leadership, or related field.
• Lean Six Sigma Black Belt, PMP, Prosci Change Management, or equivalent certifications.
• Experience in healthcare, health IT, technology-enabled services, or complex matrixed organizations.
• Experience with enterprise analytics, business intelligence platforms, operational dashboards, and strategic planning processes.

Work Location and Travel Requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Salary Description

$149,885 (MIN), $224,828 (MID) , $299,770 (MAX)