Healthcare Operations Coordinator

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Support operational projects across Las Vegas clinics, including project planning, coordination, tracking, follow-up, and status reporting.
• Maintain project trackers, dashboards, worklists, and reporting tools used to monitor operational performance, deliverables, deadlines, and outreach activity.
• Assist with workflow reviews, process improvement initiatives, standard operating procedures, and implementation of new operational processes.
• Compile, organize, and validate data from approved systems to support leadership reporting and operational decision-making.
• Coordinate with clinic managers, providers, medical assistants, front office staff, and corporate partners to support successful execution of assigned initiatives.
• Support cross-functional projects designed to improve clinic efficiency, member experience, and operational performance.

• Perform outbound member outreach to support empanelment initiatives, Annual Wellness Visit (AWV) scheduling, preventive care efforts, and approved quality campaigns.
• Utilize electronic health records (EHRs) and approved scheduling systems to identify appointment availability, coordinate scheduling activities, and document outreach efforts.
• Support PCP assignment and empanelment workflows by reviewing member lists, identifying attribution or scheduling needs, and escalating issues appropriately.
• Maintain accurate documentation of outreach activities, scheduling outcomes, and member engagement efforts.
• Provide routine reporting on contact rates, appointments scheduled, unresolved issues, and barriers to care.
• Support initiatives that improve member access, engagement, and continuity of care.

• Support clinical teams with non-clinical coordination activities that improve patient access, clinic workflow, and continuity of care.
• Assist with administrative review of work queues, patient lists, and operational follow-up activities.
• Coordinate records requests, scheduling needs, and internal handoffs between clinical and administrative teams.
• Support operational activities that enhance service delivery and patient experience while maintaining compliance with organizational policies and procedures.
• Escalate issues requiring clinical review or leadership intervention to the appropriate team members.

• Support Network Growth initiatives during Annual Enrollment Period (AEP), Open Enrollment Period (OEP), Special Enrollment Periods (SEP), and other membership growth activities.
• Assist with member outreach campaigns, PCP alignment efforts, appointment capacity tracking, clinic access reviews, and operational readiness initiatives.
• Collaborate with Operations and Network Growth teams to support newly attributed and newly enrolled members.
• Identify and communicate access barriers, scheduling constraints, and operational challenges that may impact member onboarding and retention.
• Support initiatives that enhance member acquisition, engagement, and long-term retention.

• Maintain accurate records and documentation related to operational initiatives, outreach activities, scheduling efforts, and project deliverables.
• Ensure compliance with organizational policies, HIPAA requirements, and applicable healthcare regulations.
• Identify operational barriers and escalate issues that may impact member access, clinic performance, or project success.
• Participate in team meetings, training activities, and operational initiatives as assigned.
• Support organizational goals through collaboration, accountability, and continuous process improvement.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Sciences, or a related field preferred.
• Current students and recent graduates with relevant coursework or internship experience may be considered.

• Prior internship, administrative, customer service, healthcare operations, project coordination, care coordination, or similar experience preferred.
• Experience working with electronic health records (EHRs), scheduling systems, healthcare worklists, or member/patient outreach activities preferred.
• Exposure to Medicare Advantage, value-based care, quality improvement, medical group operations, provider networks, or managed care environments preferred.
• Experience coordinating projects, tracking deliverables, and supporting operational initiatives is a plus.

• No certifications required.

• Strong organizational skills with the ability to manage multiple priorities, worklists, projects, and deadlines.
• Excellent verbal, written, and interpersonal communication skills, including professional member and patient communication.
• Ability to navigate technology platforms, electronic health records, scheduling systems, spreadsheets, and Microsoft Office applications.
• Working knowledge of healthcare operations, quality programs, member engagement strategies, and clinic workflows preferred.
• Strong attention to detail and commitment to maintaining accurate documentation and reporting.
• Ability to analyze operational information, identify trends, and escalate concerns appropriately.
• Ability to work independently while collaborating effectively across cross-functional teams and departments.
• Strong problem-solving skills and a proactive approach to supporting operational success.
• High degree of professionalism, accountability, integrity, and confidentiality.
• Commitment to delivering exceptional member experiences and supporting organizational objectives.

• Experience supporting healthcare operations, clinic operations, care coordination, network management, or member services programs.
• Experience working in a value-based care, Medicare Advantage, managed care, medical group, IPA, or health plan environment.
• Experience conducting outreach, scheduling appointments, or supporting member engagement initiatives.
• Experience utilizing reporting tools, dashboards, spreadsheets, or operational tracking systems.
• Experience supporting cross-functional projects and operational improvement initiatives.

Environmental Job Requirements and Working Conditions

• This position is based in Las Vegas, Nevada and supports Astrana Care of Nevada operations.
• The employee may work in administrative offices, clinic settings, or other approved work locations based on business needs.
• Occasional travel between local clinic locations or attendance at community, provider, and network events may be required.
• The employee must be able to attend meetings in person or virtually based on business needs.
• Work requires regular use of computers, telephones, electronic health record systems, scheduling platforms, reporting tools, and virtual communication technologies.
• The employee must comply with Astrana Health policies and procedures regarding patient privacy, protected health information, and all applicable federal and state regulations.