Help Desk Associate

Help Desk Associate Fully Remote • Beavercreek Office - Beavercreek, OH 45431 Apply Overview Level Entry Position Type Full Time Travel Percentage None Category Professional (P) Apply Description Why Sabel Systems Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements. Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions. Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you. Complexity Simplified. Mission Amplified. What You’ll Do Providing end-users with rapid, multi-channel access to support resources. Quickly resolve most reported user deficiencies at time of “first contact.” Process account request (System Access Request) and administration of accounts in a timely manner. Basic training on standard processes. Coordinating direct communication with Specific Tool POC. Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc. Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks. Answer basic questions about their environment. Escalating and following complex user issues through resolution Coordinating with Cloud Platform provider to ensure user request process compliance Develop operating procedures for helpdesk operations and account management activities. Qualifications What You Bring Required Certified to meet DoD 8570 IAT Level 2 certification or above (e.g., Security +) or able to complete certification within 60 days of hire. Digital engineering technology experience. Proficient in help desk operations and support. Ability to follow security protocols to protect sensitive data. Be a U.S. citizen and can obtain a Secret Clearance. Excellent oral and written communication skills. The ability to work as part of a dynamic and fast-paced team and have a positive influence on team outcomes. Proficient in helpdesk operations with relevant experience. Preferred Experience building MS Office documents and briefings. Experience using Jira or similar online collaboration solutions. Experience with SharePoint, including Power Automate flows and Power Apps development. Hands-on experience managing virtual machines. Our Core Values Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress. Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust. Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations. Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together. Compensation Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. Equal Employment Opportunity Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program. Reasonable Accommodation Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at recruiting@sabelsystems.com for assistance.