Help Desk Specialist

Our client is looking to hire several Help Desk to join a team to support our 1,800+. These individuals must be Bilingual in English and Spanish As a Help Desk Technician, you’ll be the first voice our users will hear when something goes wrong; whether it’s a register issue, a printer jam, or a system that’s acting up. Your mission is to help them get back up and running as quickly as possible, with a smile. What You’ll Do: • Answer inbound support calls (as well as email and web services submissions) from store associates and create & update tickets for each issue • Troubleshoot common hardware and software issues (registers, printers, pin pads, scanners, etc.) • Walk store employees through basic fixes and escalate complex issues when needed • Follow documented SOPs, known issues, and how-to guides to deliver consistent support • Keep clear, accurate records in our ticketing system (ServiceNow) • Track open tickets, follow up on unresolved issues, and close out work once complete What You Bring: • Comfort with technology; especially registers, Windows-based systems, printers, and basic networks • Ability to work in a call center environment, handling multiple calls and tickets per shift • Bilingual in English and Spanish required • High school diploma or equivalent required; technical certifications (A+, Network+, etc.) a plus Shift: Thursday through Monday, 4 PM to 1 AM ET Saturday and Sunday, 8 AM to 5 PM ET and Monday through Wednesday 4 PM to 1 AM Job Type & Location This is a Contract position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.