help desk technician

Help Desk Technician New York, NY $45,000-$55,000 About Position Overview: As growing Managed Service based out of NYC, we are seeking top talent to provide clients exceptional customer service and overcome common MSP Industry challenges. We are seeking an experience Help Desk Technician to join our journey! Why Apply: Help desk experience is important but your biggest attribute is the desire of helping people and delivering great service. If you have a eagerness for growth and staying on top of the latest technologies – this is the right company for you! We love the hybrid work schedule and offer the most sought after employee benefits. Help Desk Technician Responsibilities: Configuring, troubleshooting, and repairing network devices, servers, and computers Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians as needed From time to time on-site teams will need additional resource to help deliver projects either on-site or remotely Help Desk Technician Requirements: MUST HAVE: 1 year working for an Managed Service Provider (MSP) Experience with administration of Office 365 and Office product suite Administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies Experience with ConnectWise Basic Virtualization with Microsoft Hyper-V and VMWare Help Desk Technician Benefits: Salary: $45,000-$55,000 100 % Covered Health, Dental, Vision PTO/Holidays 401k + 4% match Growth Opportunities A family-friendly environment Reimbursements for certifications and training Location New York, NY Salary $45,000-$55,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: New York, NY Job ID: BW7737 Published Date : July 24, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston