Help Desk Technician

Service Desk Technician Position Summary Provide advanced technical support by resolving complex end-user issues, maintaining accurate documentation, and contributing to continuous service improvement initiatives. This role serves as an escalation point for front-line support staff while delivering a high-quality customer experience. Key Responsibilities Diagnose and resolve escalated technical issues involving end-user devices, operating systems, business applications, and network connectivity. Perform user account administration, including provisioning, deprovisioning, access updates, and permissions management. Serve as an escalation resource for support team members, providing guidance on complex incidents and troubleshooting methodologies. Collaborate with team members to identify recurring issues, root causes, and opportunities for process improvement. Maintain detailed and accurate documentation of incidents, resolutions, procedures, and knowledge base articles. Contribute to workflow optimization and service delivery enhancements that improve customer satisfaction. Ensure timely resolution of support requests while adhering to established service standards. Required Qualifications Experience troubleshooting desktop operating systems, productivity applications, email systems, and remote access technologies. Strong understanding of user account management and access control processes. Ability to independently analyze, troubleshoot, and resolve a wide range of technical issues. Excellent verbal and written communication skills with strong documentation practices. Understanding of incident escalation procedures and support service workflows. Strong organizational and multitasking abilities. General knowledge of end-user computing environments, server technologies, and networking fundamentals. Prior experience supporting multiple customers or working within a technology services environment is preferred. Preferred Qualifications 2-5 years of service desk, technical support, or help desk experience. Relevant industry certifications in networking, endpoint administration, technical support, or related disciplines. Demonstrated commitment to professional development through ongoing training, certifications, or cross-functional learning. Additional Requirements Reliable high-speed internet connection. Dedicated, professional work environment suitable for remote support activities. Ability to remain seated for extended periods while handling support requests and assisting users remotely. Key Skills Technical Support Help Desk Support Troubleshooting Customer Service User Account Administration Remote Support Incident Management Ticketing Systems Desktop Support Network Troubleshooting Documentation and Knowledge Management Experience Level Intermediate Job Type & Location This is a Contract position based out of Kirkland, WA. Pay and Benefits The pay range for this position is $21.50 - $22.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.