Location: Lansing

Are you passionate about technology and enjoy solving complex technical issues? We are seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, networking, and user access issues while delivering exceptional customer service.

Key Responsibilities

Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems
Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, printers, mobile devices, and peripheral equipment
Manage user accounts, password resets, group memberships, and access requests through Active Directory and related systems
Perform software installations, upgrades, configurations, and workstation deployments
Monitor, update, and maintain incident and service request tickets according to SLA requirements
Escalate complex issues to engineering, infrastructure, or application support teams as needed
Document troubleshooting steps, root causes, and resolutions within the ticketing system
Assist with hardware provisioning, asset management, and lifecycle replacements
Participate in system rollouts, technology upgrades, and IT-related projects
Create and maintain technical documentation, knowledge base articles, and support procedures

Technical Qualifications

2+ years of Help Desk, Desktop Support, Service Desk, or Technical Support experience
Experience supporting Windows 10/11 environments
Familiarity with Microsoft 365 administration and support
Knowledge of Active Directory, Azure AD, and user account management
Experience with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar platforms
Experience supporting desktops, laptops, printers, mobile devices, and peripherals
Knowledge of remote support tools and endpoint management solutions
Strong troubleshooting, problem-solving, and analytical skills

Preferred Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent
Experience in enterprise or managed service provider (MSP) environments
Exposure to ITIL processes and service management best practices
Experience supporting hybrid and cloud-based environments

Ideal Candidate

Strong technical aptitude and desire to continuously learn
Excellent communication and customer service skills
Ability to diagnose issues methodically and efficiently
Comfortable supporting users with varying levels of technical expertise
Self-motivated, detail-oriented, and able to thrive in a fast-paced environment
Team-oriented professional who can balance multiple priorities while maintaining a high level of service

Job Type & Location

This is a Contract position based out of Lansing, MI.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lansing,MI.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Help Desk Technician