help desk technician tier msp connectwise

Help Desk Technician Tier 2 (MSP/ConnectWise) Jackson Township, New Jersey $65,000 - $75,000 About Help Desk Technician Tier 2 (MSP/ConnectWise) Overview: Looking to grow your IT career in an environment that actually supports your growth? We’re an established, forward-thinking IT company that’s been helping businesses thrive for over a decade— and we’re looking for a MSP experienced Help Desk Technician Tier 2 (MSP/ConnectWise) to join our team. In the Help Desk Technician Tier 2 (MSP/ConnectWise)role, you won’t just close tickets—you’ll make a real impact. From solving complex technical issues to participating in exciting large-scale projects, you’ll play a key part in delivering top-tier service that our clients rely on. Help Desk Technician Tier 2 (MSP/ConnectWise) Daily Responsibilities: Tackle 10–15 Tier 2 tickets daily and keep your workflow organized and efficient Deliver smart, fast solutions for our business clients Stay connected with clients and provide clear, friendly updates throughout the process Visit client sites periodically and represent our team with professionalism and expertise Help Desk Technician Tier 2 (MSP/ConnectWise) Experience: At least 1 year of MSP experience Strong troubleshooting skills across desktops, servers, networks, and cloud environments Microsoft 365 administration and support Windows Server (2016/2019/2022) and Active Directory Remote monitoring and management (RMM) tools (e.g., ConnectWise, Datto, Kaseya, Ninja) Ticketing systems (e.g., ConnectWise Manage, Autotask) Networking fundamentals (firewalls, switches, VLANs, VPNs – Cisco, SonicWall, Ubiquiti, etc. Backup and disaster recovery solutions (e.g., Datto, Veeam) Familiarity with Azure Entra ID, Intune, and other cloud-based management tools is a plus Help Desk Technician Tier 2 (MSP/ConnectWise) Salary and Benefits: Health, dental, and vision insurance Hybrid WFH schedule 401(k) with 3% match PTO and paid holidays (25 days total) Certification reimbursement #MH555 Location Jackson Township, New Jersey Salary $65,000 - $75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Jackson Township, New Jersey Job ID: BW2920 Published Date : June 18, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston