Home Care Scheduling Support Coordinator

Description Are you highly organized, responsive, and comfortable helping solve scheduling problems as they arise? Do you communicate well with different types of people and take pride in making sure important details do not fall through the cracks? At Home Care Partners, the Scheduling Support Coordinator helps keep our caregiving operations running smoothly during afternoons, evenings, weekends, holidays, and other high-need periods. Working alongside the Home Care Schedule Manager and office team, you’ll assist with caregiver communication, open shift outreach, schedule updates, documentation, and after-hours response. Your work will help reduce coverage gaps, keep caregivers informed, and ensure our clients continue receiving consistent, reliable care. What You’ll Do (and Why It Matters) Support caregiver schedules by assisting with updates, open shifts, and coverage needs Contact caregivers about availability, schedule confirmations, weekend commitments, and holiday coverage Respond to call-outs, late arrivals, and after-hours scheduling changes Communicate schedule updates to caregivers, clients, families, and the office team Maintain accurate availability records, scheduling notes, and on-call documentation Identify unresolved coverage gaps or reliability concerns and escalate them to the appropriate team member This role helps keep scheduling organized, communication clear, and client care covered when plans change. What to Expect from the Role This is a part-time position with a combination of office hours and remote on-call coverage. Approximately 15–25 hours per week Weekday hours primarily during afternoons and evenings Remote on-call coverage 2–3 weekday evenings per week In-office every Saturday from 7:00 AM–2:00 PM Weekend on-call coverage two weekends per month Rotating holiday on-call coverage You must be dependable, responsive, and comfortable managing time-sensitive scheduling needs during assigned coverage periods. Why Join Home Care Partners Meaningful work that directly impacts clients and caregivers every day A team environment where communication and support are a priority Clear expectations and the ability to take ownership of your role Opportunities to grow within operations and leadership A local, established company recognized as one of Lincoln’s top home care providers This Role Is a Strong Fit If You Stay calm and solution-focused under pressure Enjoy solving problems and making quick, thoughtful decisions Take pride in being organized and keeping things on track Communicate clearly and confidently with different types of people Hold yourself accountable and follow through on commitments Want a role where your work has a visible, daily impact Requirements Strong organizational and scheduling skills with the ability to manage multiple priorities Excellent written and verbal communication Experience with Microsoft Office and Google Workspace Ability to quickly learn scheduling systems and internal tools Reliable transportation and a valid driver’s license Ability to pass a background check Associate’s degree or higher preferred 2+ years of experience in scheduling, coordination, office administration, or a related role (healthcare experience is a plus) About Home Care Partners Home Care Partners is a locally owned home care agency based in Lincoln, Nebraska. We provide one-on-one, non-medical care that allows seniors to remain safely and comfortably in their own homes. Many of the clients we support are living with Dementia, Parkinson’s, Alzheimer’s, and other chronic conditions. Our approach is built on thoughtful, quality, and dedicated care—taking the time to understand each client, build trust, and deliver care that is consistent and personal. We believe great care starts with great caregivers. Because our team works independently in client homes, we place a strong emphasis on communication, support, and matching caregivers with clients where they can succeed. You won’t be left on your own—we stay connected, provide guidance, and work with you to build a schedule and client relationships that make sense. As a local, family-oriented company, we’re intentional about how we operate. We prioritize consistency for our clients and clear expectations for our team, so you can focus on what matters most—providing reliable, high-quality care.