Home Infusion Intake Coordinator

100% Remote

Home Infusion or Infusion Center Experience Required

Home infusion and specialty pharmacy experience is strongly preferred, with extensive experience supporting immune globulin therapies (IVIG/SCIG) highly desired. Experience with Alpha-1 and other specialty biologic therapies is also preferred.

Join Advanced Infusion Care

Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Intake Coordinator to join our growing team. This is a critical role responsible for helping patients gain timely access to life-changing infusion therapies by managing insurance verification, benefits investigations, prior authorizations, and patient onboarding activities. The ideal candidate will have a strong understanding of infusion reimbursement, payer requirements, and the unique challenges associated with specialty biologic medications.

If you thrive in a fast-paced healthcare environment, have a proven background in home infusion, specialty pharmacy, or infusion center operations, and are passionate about helping patients navigate complex insurance and authorization processes, we'd love to hear from you.

Why Join AIS Healthcare?

We offer a comprehensive benefits package, including:

100% Remote Work Opportunity
Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
Long-Term Disability Insurance
Generous Paid Time Off
401(k) with Employer Match
Career Growth and Advancement Opportunities
Collaborative Team Environment
Mission-Driven Culture Focused on Patient Care

Position Summary

The Intake Coordinator is responsible for providing patient access to infusion therapies by verifying insurance eligibility, reviewing benefits, obtaining authorizations, and coordinating communication between patients, providers, nursing, pharmacy, and sales teams.

This role requires a strong understanding of infusion reimbursement, medical and pharmacy benefits, prior authorizations, and patient onboarding workflows.

This is not a general medical intake position. Candidates must have prior experience working in a Home Infusion, Specialty Pharmacy, or Infusion Center environment.

What You'll Do

Enter patient, physician, insurance, and authorization information into company systems
Review incoming referrals and prescription orders
Contact patients and providers to obtain missing information
Conduct comprehensive benefits investigations for new referrals
Review both medical and pharmacy benefit plans
Obtain clinical documentation needed for prior authorization submissions
Follow authorizations through approval and resolution
Communicate authorization status updates to patients, providers, and internal teams
Manage denials and assist providers with appeals and peer-to-peer review processes
Educate patients regarding coverage and financial responsibility
Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams
Assist patients with manufacturer assistance programs and financial support options
Maintain detailed documentation in patient records
Identify alternate pharmacy providers when required by payer restrictions
Support training and development of new team members
Participate in process improvement initiatives and workflow optimization projects

Required Qualifications

High School Diploma or GED
Minimum of 2 years of experience in:
- Home Infusion Intake
- Specialty Pharmacy Intake
- Infusion Center Intake
- Authorization or Benefits Verification within an infusion environment
Experience with insurance verification, benefits investigation, and prior authorizations
Strong understanding of medical and pharmacy benefits
Excellent communication and customer service skills
Strong attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Advanced organizational and time management skills
Ability to work independently with minimal supervision
Proficiency in Microsoft Outlook, Word, and Excel

How to Apply

To be considered for this position, you must complete the Culture Index Assessment.

Culture Index Assessment:
http://portal.cultureindex.com/public/survey/general/0BFB8F0000

Important: Applications will not be reviewed until the assessment has been completed.

If the assessment link does not open when clicked, please copy and paste the URL directly into your browser. If you continue to experience issues, try using a different browser.

About Advanced Infusion Care (AIC), a Division of AIS Healthcare

Advanced Infusion Care (AIC) is not like other specialty pharmacies. We specialize in select therapies tailored for patients with rare diseases. This enables us to provide in-depth expertise and deliver exceptional clinical care that patients can receive at one of our dedicated infusion centers or in the comfort of their own home. Our Center of Excellence approach to patient care leverages a team-based model that prioritizes patient outcomes.

We're looking for positive, hardworking professionals who are passionate about making a difference in the lives of patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.

Home Infusion Intake Coordinator