Hootsuite Implementation Manager

We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.

You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.

What you will do

Client Management & Discovery

• Act as the primary point of contact for new implementation clients
• Lead requirements review meetings to confirm client needs, objectives, and scope
• Translate business requirements into clear delivery briefs for implementation specialists

Project Management

• Own the end-to-end implementation plan, timelines, and milestones
• Coordinate and oversee one or more Implementation Specialists
• Manage risks, scope control, and client expectations
• Ensure implementations are delivered on time and to agreed standards

Oversight & Quality Assurance

• Review and sign off on query builds, channel setups, dashboards, and reports
• Ensure consistency and best practice across all client implementations

Training & Enablement

• Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
• Ensure clients are confident and ready for handover post-implementation.

• Fluent, professional-level English (written and spoken)
• Proven experience configuring and working in Hootsuite, Sprinklr, Sprout Social or Octopost
• Strong experience delivering Hootsuite implementations in a client-facing role
• Proven project management experience
• Excellent stakeholder management and communication skills
• Ability to manage multiple implementations and delivery resources concurrently
• Comfortable overseeing technical delivery without necessarily doing all configuration yourself
• Hootsuite certification(s)
• Experience managing delivery teams or freelancers
• Familiarity with implementation frameworks, SLAs, and onboarding playbooks

Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.

• Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
• We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.

You can find out more about us and what we do at https://convosphere.com/.