Hotel Host/Lead (Hybrid Position)

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Peggy Focheux Duval: Director of Learning & Development, France Return to Search Hotel Host/Lead (Hybrid Position) Hyatt Place Hyatt Place Orlando Airport US - FL - Orlando Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: ORL010760 Share Hotel Host/Lead (Hybrid Position) on LinkedIn Tweet Hotel Host/Lead (Hybrid Position) Share Hotel Host/Lead (Hybrid Position) on Facebook Share Hotel Host/Lead (Hybrid Position) via Email Summary We are looking for a dedicated and proactive Lead Gallery Host to join our team. As the Lead, you will be the primary point of contact for our guests, ensuring their experience is exceptional from check-in to check-out. Here at Hyatt, our motto is "We Care for People So They Can Be Their Best". That saying goes beyond just the guests that stay at our hotel, but our team members as well. You will play a key role in supporting hotel operations, training new team members, and maintaining our high standards of service. This is a hands-on position that requires a strong attention to detail, excellent problem-solving skills, and the ability to manage a variety of tasks efficiently. This is a hybrid role, meaning the role will be split between Lead Gallery Host, and Gallery Host, depending on the needs of the hotel. Key Responsibilities: Guest Services & Support: Serve as the first point of contact for all guest concerns and inquiries. Initiate service recovery efforts to resolve guest issues and ensure a positive outcome. Maintain a high level of guest satisfaction through professional and friendly communication. Team Leadership & Training: Oversee the training and onboarding of all new Hotel Hosts , ensuring they are proficient in hotel procedures and guest service standards. Act as a mentor to the team, providing guidance and support. Ensuring all shifts are covered Operational Management: Manage and maintain accurate inventory for all Food & Beverage items. Place orders for Food & Beverage and other supplies as needed. Enforce the First In, First Out (FIFO) process for all Food & Beverage to ensure freshness and reduce waste. Oversee all group reservations, ensuring accurate booking and clear communication with clients. Facilities & Maintenance: Conduct regular walk-throughs of all public areas and the kitchen, completing a checklist and providing a follow-up report to management. Oversee the proper setup and tear-down of meeting rooms for clients. Maintaining and organizing storage areas for the Operations team Administrative & Financial Duties: Act as the Manager on Duty (MOD) in the absence of management, handling all operational and guest-related needs. Manage inventory control for Hotel Host Stand and kitchen supplies. Process billing for third-party booking sites, such as Expedia and Hotels.com. Qualifications High School Diploma or GED Six months experience as a Hotel Host at Hyatt Place (preferred) Supervisory experience preferred but not required Schedule flexibility - must be able to work any shift Accept schedule being Friday/Saturday/Sunday/Monday with Tuesday-Thursday OFF (subject to change) . Outstanding customer service skills Ability to work well with other associates A desire and the ability to grow into a management role is preferred Apply Share Hotel Host/Lead (Hybrid Position) on LinkedIn Tweet Hotel Host/Lead (Hybrid Position) Share Hotel Host/Lead (Hybrid Position) on Facebook Share Hotel Host/Lead (Hybrid Position) via Email Expand to see more Equal Opportunity Employer All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please read our EEO Policy Statement (PDF) . 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