Hotel Receptionist

Industry: Tourism & Hospitality

Work Arrangement: Remote / Work from Home

Employment Type: Full-Time

Must have: A computer and a stable internet connection

Salary: 400 €/month

Shift: Monday, Friday, Saturday, Sunday 9.00-15.00 GMT+1, Tuesday + Wednesday: 13.30-18.00 and 18.30-22.00

Day Off: Thursday

Job Overview

We are looking for an experienced and customer-focused Hotel Receptionist to join our team remotely. The successful candidate will be responsible for assisting guests, managing reservations and enquiries, handling check-in and check-out processes remotely, and providing excellent customer service.

The ideal candidate must have previous hotel reception or hospitality experience, excellent spoken and written English, strong communication skills, and the ability to work independently in a remote environment.

Key Responsibilities

• Respond promptly and professionally to guest enquiries via phone, email, and online communication channels.
• Manage hotel reservations, bookings, cancellations, and amendments.
• Assist guests with check-in and check-out procedures remotely.
• Provide accurate information about hotel facilities, services, room availability, and local attractions.
• Handle guest complaints and concerns professionally and escalate issues when necessary.
• Maintain accurate guest records and update reservation systems.
• Coordinate with hotel staff and other departments to ensure smooth guest experiences.
• Process payments and provide appropriate booking or payment confirmations where required.
• Follow up with guests before and after their stay.
• Maintain a high standard of professionalism and customer service at all times.

Requirements

• Previous experience as a Hotel Receptionist, Guest Services Agent, or similar hospitality role.
• Very good spoken and written English.
• Excellent telephone and interpersonal communication skills.
• Strong customer-service and problem-solving abilities.
• Good computer skills and confidence using online systems.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organisational skills.
• Reliable internet connection and a suitable work-from-home environment.
• Ability to work flexible shifts, including weekends or public holidays, where required.

What We Offer

• Fully remote, work-from-home position.
• Opportunity to work within the tourism and hospitality industry.
• Professional and supportive working environment.