Hotel rooms operations - internship

Key Responsibilities

• assist in managing and executing daily hotel operations related work on a global level
• support the implementation and integration of operational projects to improve efficiency
• analyze data from front desk and housekeeping operations to determine opportunities to enhance guest and employee experiences
• review and improve standard operating procedures
• perform on-site operational audits to monitor compliance with quality standards
• coordinate initiatives based on guest feedback to boost overall guest satisfaction
• stay informed on industry trends and best practices to optimize room operations
• provide administrative and data analysis support to evaluate project success and organizational goals

Qualifications / skills

• available for six months or more, preferred starting date January 2027
• a student enrolled at a university during the entire duration of the internship
• able to work independently and show initiative
• smart thinker with a passionate attitude
• empathetic and real caring for people and a collaborative thinker
• strong at giving and receiving feedback
• fluent in English, spoken and written
• ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!

What's in it for you?

• citizenM experience nights for you
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Modern office in Leiden, 500m from the central station

• operational Insight: gaining a fundamental understanding of daily rooms operations within a hospitality context
• strategic management & thinking
• problem-solving abilities: acquiring experience in addressing operational challenges and contributing to their resolution
• quality management: learning how to assess and maintain service quality standards
• project & change management skills
• hotel systems and software application knowledge
• data analysis skills: developing the ability to analyze qualitative and quantitative data to assess performance and contribute to process improvements.
• communication: enhancing effective communication skills, both within the team as well as with other departments and external partners

• 3 days per week in the office or on-site (hotels)
• Monday to Friday, ideally 40 hours per week. Flexible schedule based on school schedule.
• Exciting on the job training, including travel abroad within the EU
• Must have the right to work in the country for which you are applying
• Start date = January or February 2027