Housing Assistant

Closing Date: 29th October 2026

Contract Type: Full Time, Permanent

Salary: £31,662- £33,507

Hours: 35 per week

Location: Allan Water House

A vacancy has arisen within our Income Management & Housing Support Team for a Housing Assistant. The postholder will work as part of a team with limited support and guidance offering an excellent customer service to tenants. You will ensure that customer records are updated and maintained in line with the Council's policies and procedures and you will work closely with Housing Officers and other members of the team.

You should be confident dealing with people from all walks of life including customers who may lead chaotic lifestyles for a variety of reasons. Duties include responding to requests from tenants regarding their rent accounts and tenancies, and the provision of support and assistance to vulnerable tenants in order that tenancies can be sustained. Attending forced entries at some of our tenancies is also a requirement of the post and you should be flexible with working times to accommodate this.

The postholder will feel comfortable working in a fast paced environment, have excellent communication skills and good organisational skills in order to manage workload. If you think you have the skills and can-do approach for this post, then we would like to hear from you.

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Job Description

Additional Salary Information

Stirling Information

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme