Housing Officer

Housing Officer You’ll be part of a team that’s committed to delivering outstanding customer service and creating positive change - Apply Now!! At Bromford Flagship Livewest, we’re committed to solving the housing crisis in the East of England. We’re now looking for a passionate and proactive Housing Officer to join our Victory Housing team and help make a real difference to our customers’ lives. In this role, you’ll deliver a supportive, customer-focused approach to tenancy management, ensuring our customers can enjoy their homes and successfully sustain their tenancies. You’ll play a key role in bringing our vision of “Housing Made Simple” to life—making it easier for customers to rent their homes while ensuring compliance with relevant legislation and policies. Please note: This role will cover the mid Breckland area, including Dereham or Broadland, Norwich or South Norfolk - but travel is expected to other parts of the company's geographic operating area and offices. Location: Dereham (base) Hours: Full Time - 37 hpw - Monday-Friday Contract: Permanent + Car What You'll be Doing Managing a varied caseload of tenancies, prioritising support based on customer needs Building strong relationships with customers, providing guidance and support to sustain tenancies Addressing tenancy-related issues such as safeguarding, hoarding, mental health concerns and property condition Supporting the management of tenancy breaches and investigating tenancy fraud Working closely with colleagues and external partners to deliver the best outcomes for customers Providing clear, empathetic communication—even in complex or sensitive situations What You'll Bring Strong communication skills, with the ability to explain complex issues in a clear and engaging way A compassionate and empathetic approach to customer service The ability to manage and prioritise a busy caseload effectively A proactive, solution-focused mindset GCSEs (or equivalent) A full UK driving licence and willingness to travel For further details on the role and its responsibilities, click here to view the Housing Officer - The Part I Play document. What We Offer The opportunity to make a genuine difference in your community Ongoing development, including knowledge of housing law and the wider housing sector The chance to build relationships across a forward-thinking organisation A supportive team environment with a strong focus on learning and growth Competitive salary Company Car Progression opportunities For information on the full benefits package, click here . How to apply To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job. Please make sure to check your email and spam folders regularly for email correspondence. Important information Closing Date: 9th August 2026. (Midnight) Interview Date: 14th August 2026 Applications may be reviewed, and candidates invited to interview ahead of the close date. No Agencies please. About Us Victory Homes is part of Bromford Flagship Livewest . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Department Victory Homes Locations Mobile - East Anglia Remote status Hybrid Yearly salary £33,803.26 Employment type Full-time