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Housing Support Business Lead

CragroupSales
Hiring from
United Kingdom
Work type
Hybrid
Posted
Sep 24, 2026
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
</p>
<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
</div>
<div>
  <br/>
</div>
<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
<p>
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</div>

Job Description

3 - 12 Months Contract With A Local Authority


Job Purpose

The Housing Support Business Lead will be responsible for ensuring the effective operation, support and continuous improvement of the Council's Housing Applications estate, including the NEC Integrated Housing Management System and associated applications. The postholder will provide operational leadership, maintain system stability and data integrity, and work closely with Housing Services, Digital & Technology teams and third-party suppliers to support service delivery, business change and ongoing transformation initiatives.




Key Responsibilities

  • Lead the day-to-day operational support of Housing applications, ensuring incidents, problems, changes and releases are effectively managed.
  • Maintain the stability, performance and availability of Housing systems, identifying opportunities for continuous improvement.
  • Act as the primary liaison between Housing Services, Digital & Technology teams, suppliers and external partners.
  • Coordinate system testing, upgrades, implementations and deployments to minimise service disruption.
  • Ensure data integrity, governance and compliance with data protection legislation, information governance standards and council policies.
  • Produce management information, reports and recommendations to support operational decision-making.
  • Support business change initiatives by improving processes, managing stakeholder expectations and coordinating user training where required.
  • Maintain application documentation, support procedures and knowledge resources.
  • Support business continuity, disaster recovery planning and service restoration activities.
  • Build strong relationships with internal stakeholders and third-party suppliers to ensure effective service delivery.


Requirements

Essential

  • Experience supporting Housing applications, including NEC Housing systems.
  • Strong background in ICT, Digital Services or Technology Operations.
  • Experience managing suppliers and third-party vendors.
  • Good understanding of IT Service Management (ITSM) processes, including Incident, Problem, Change and Release Management.
  • Experience supporting business change, system upgrades and service improvement initiatives.
  • Strong analytical, troubleshooting and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Experience managing operational services within complex organisations.
  • Knowledge of data governance, reporting and information management.
  • Understanding of business continuity and disaster recovery principles.
  • Degree, NVQ Level 6 or equivalent relevant experience.

Desirable

  • Experience with the NEC Integrated Housing Management System.
  • Experience within Local Government, Housing, Public Sector or Social Housing.
  • Knowledge of Housing Management processes and relevant statutory requirements.
  • ITIL Foundation (or higher).
  • Project Management qualification (PRINCE2, Agile, MSP or equivalent).
  • Experience with cloud-based applications and SaaS environments.
  • Membership of a relevant professional body (e.g. BCS).


Additional Information

  • Hours per week: 37 hours
  • Location: Hybrid (Council offices and remote working as required)
  • Bi-Weekly Payments: Yes


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