HR Generalist | HR Services

Essential Functions & Primary Duties

• Performs independent tasks that require a high level of discretion and judgement in appropriately addressing day-to-day HR operations as required by the scope of services within the client engagement
• Serves as a point of contact for clients and client employees for a variety of HR matters
• Advises clients on compliance with applicable federal and state employment regulations and laws as well as company policies
• Onboards employees to ensure the proper completion of new hire paperwork, conducts new hire orientation, reviews client policies and procedures with new hires and processes related new hire paperwork related to payroll and benefits
• Offboards separating employees by conducting exit interviews, collecting company property, as applicable, and collecting and processing separation paperwork related to payroll and benefits
• Processes client payrolls using third-party payroll platforms: Collects and reviews time, attendance and leave information (applicable to DC team members only)
• Maintains payroll-related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes)
• Previews payroll changes prior to transmitting payroll
• Prepares and submits retirement, FSA and HSA remittances (as applicable) in applicable platforms
• Serves as first point of contact for employee and client with payroll related questions
• Researches and resolves tax notices in coordination with the payroll vendor
• Ensures accuracy of all payroll-related data (e.g., benefits, retirement, tax, etc.)
• Works with Engagement Manager to complete application forms for state tax withholding identification numbers, unemployment insurance identification number(s) and workers’ compensation insurance, and performs the steps necessary to register the client to do business in new states in which employees are hired; researches and resolves payroll-related tax notices received; and closes out tax withholding accounts as appropriate (applicable to DC team members only)
• Conducts quarterly and annual reviews of payroll information
• Administers benefits: Processes new hire enrollments, terminations, and changes
• Managing compliance with COBRA and HIPAA guidelines
• Managing leave administration under disability plans, state, and federal leave guidelines
• Reviews benefit invoices for accuracy and performs monthly reconciliation
• Assists employees with benefits related questions and liaises between employees and the benefits broker/ insurance carriers
• Participates with annual benefits renewal activities
• Advises clients on policies, procedures, and other HR-related matters
• Develops working knowledge of, interprets, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client
• Provides on-site support to clients as needed
• Provides support to all clients as workload dictates to ensure great client service across all clients, regardless of regular client assignments to individual team members
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Participates in initiatives that improve the HR Services team; contributes ideas, knowledge, and applicable past experiences

Preferred Qualifications

• A bachelor’s degree in human resources or other related education, and 3 - 5 years of relevant experience or any similar combination of education and experience
• PHR or SHRM-CP Certification or other human resources or payroll related certifications
• Experience managing HR functions across multiple states
• Knowledge of federal, state and local employment laws and regulations
• Excellent computer skills and proficient in Excel, Word and Outlook
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
• Excellent interpersonal skills and a collaborative work style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast-paced environment
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Experience working with different HRIS; including management with the implementation of new systems

Minimum Qualifications

• High School Diploma or GED
• 2+ years of relevant work experience
• Ability to work in a team environment as well as independently
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally