HR Manager, Employee Relations

Job Title: HR Manager, Employee Relations Department: Partner Services Human Resources Location: Hybrid, based in Washington, DC, or Durham, NC; or Remote in Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia Who We Are Today’s societal challenges are more complex, interconnected, and urgent than ever. Sunflower Services is comprised of over 240 professionals with deep expertise in the philanthropic sector. We provide support services to fiscal sponsors and intermediaries and their hundreds of mission-driven projects—that are creating meaningful change. We welcome jobseekers who are motivated by results and driven by impact. For a list of current job openings at Sunflower, please visit our LinkedIn page . Sunflower Services is an independent, nonprofit-owned Public Benefit Corporation dedicated to providing operational excellence to nonprofit and social impact organizations. Sunflower delivers integrated solutions in finance, HR, grants management, compliance, and other administrative areas, helping mission-driven organizations and changemakers focus on what matters most: their impact. Position Overview The HR Manager is a member of a growing team of HR consultants who provide expertise-based services to a suite of non-profit organizations with whom Sunflower Services (Sunflower) works. In this role, you will handle employee relations, provide support in the creation and update of policies, and address a high volume of HR inquiries for Sunflower’s nonprofit clients. This role is ideal for an HR professional who is comfortable navigating through conflict resolution, customer and employee facing interactions. This is a full-time position reporting to the Associate Director (AD) of HR. What You’ll Do Essential Responsibilities Provides exceptional daily service to client staff, communicating quickly, effectively and efficiently. Manage a variety of staffing situations and employee relations, such as rapid or planned growth, restructuring, reductions in force, terminations, performance management, conflict resolution, requests for accommodations, while ensuring compliance with applicable laws and policies. Own complex client HR engagements. Provide coaching, guidance, and strategic leadership to executives and managers as a trusted partner and liaise with client contacts and internal account managers. Maintain employee confidence and protect confidentiality of personnel data. Provide support in managing existing and emerging union bargaining units. Support union-related requests, including aggregating documentation and data, and shepherding internal resources. Support the management of leave of absence (LOA) programs, including liaising with employees, vendors, and maintaining tracking systems, while following consistent guidelines and approaches as directed by LOA Lead. Support the research, drafting, and update of HR policies, ensuring our practices stay up to date with changing federal, multi-state, and local laws and regulations, and ensuring employees adhere to all applicable laws, regulations, and organizational standards. Maintain and deploy working knowledge of relevant policies, procedures, and benefit plans, and provide guidance and interpretation of HR policies to internal stakeholders and clients. Respond in an accurate and timely manner to all client-facing inquiries assigned via the Case Management system. Other Responsibilities Support triage, tracking, case response, and assignment for case logging system to provide exceptional daily service to client staff. Work cooperatively with various team members to ensure implementation and management of internal processes designed for regulatory compliance. Troubleshoot issues and solve problems independently or escalate when necessary. Other duties assigned. What You’ll Bring 3+ years of Employee Relations and employee-facing experience. Working knowledge of multi-state employment laws, as well as NLRA and NLRB processes. Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment. Strong client service and interpersonal skills such as tact and diplomacy required. Ability to think critically. Excellent attention to detail and accuracy. Strong research skills. Exceptional communication skills, both written and verbal, with a strong customer service mentality and high degree of integrity, accountability, and emotional intelligence. Highly effective at communicating analysis, recommendations, and conclusions. Ability to draft high-quality correspondence and written materials. Optimism and adaptability. Passion for philanthropy, nonprofits, or foundation operations. Preferred, but Not Required: Union environment experience and workplace investigation experience. Experience in a progressive, mission-driven, and entrepreneurial environment Experience in professional services environment, PEO or similar. Proficiency in Salesforce and ADP. HR certification or HR degree. Compensation and Benefits The annual salary range for this position is $66,000 – $75,000. Our salary ranges are based on national compensation benchmarks of similar sized companies in professional services. This position is eligible for an annual bonus at 5% of the annual salary. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, plus a flexible spending account and health savings account, in addition to a 401k with a company match, and commuter benefits. We give generous paid time off, with 16 days of vacation time, 10 days of personal time, 20 hours of volunteer time, 11 company holidays, and 4 optional holidays. We support work-life balance with parental leave, UrbanSitter membership, Employee Resource Groups, and fitness and telecommunications reimbursements. We value growth and development with options for education reimbursement and professional development. We also offer disability, life insurance, additional voluntary insurances, and access to Teladoc and Health Advocate. Work at Sunflower Services Submit a resume and cover letter. Location Requirements This is a full-time position. The position can operate on a hybrid schedule, based in our Washington, DC, or Durham, NC offices, or it can be fully remote from the following locations: Illinois, Maryland, New Jersey, New York, North Carolina, or Virginia. Physical Requirements Prolonged periods of sitting at a desk and working on a computer We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. Sunflower Services is an Equal Opportunity Employer without regard to race, gender, disability status, veteran status, or any other category protected by federal, state, or local law. Visit our web page to learn more about Sunflower Services and watch this video .