HR Service Delivery Analyst

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story. O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people. With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging. You will provide a regional execution and operational delivery support for HR Technology across Europe. In this role you will ensure stable, responsive, and high-quality service outcomes across HR systems, partnering with the regional IT Business Partner, Global HR Apps, and HRIT Operations to deliver business-aligned solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery, ensuring incidents, enhancements, and releases are effectively delivered while maintaining a strong employee experience. Key Responsibilities Deliver HR Technology Services Across Europe: ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support. Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions, partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements aligned with global strategy. Manage Incidents, Requests, and Service Performance: Own the resolution of incidents and service requests, working with internal teams and vendors to drive timely resolution, root cause analysis, and continual improvement of service quality and user experience. Coordinate Releases, Testing, and Stabilization: Support change and release activities, including testing, deployment readiness, post-go-live support, and transition to stable operations while minimizing business disruption. Drive Stakeholder Collaboration and Continuous Improvement: Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience. Bachelor’s degree in Human Resources, Information Technology, Business, or a related field Experience in HR Technology, HRIT, or Service Delivery roles Experience supporting HR systems and processes (e.g., SAP SuccessFactors, or similar) Strong knowledge of incident, request, and release management processes Ability to work across multiple stakeholders and manage priorities effectively Analytical mindset with a focus on root cause analysis and improvement Strong communication skills and a collaborative approach Ability to operate in a global, matrixed environment This position reports to the HR Technology Business Partner and Solution Architect - Europe and partners with HRIT Operations, Global HR Apps, HR-GBS, and external vendors. We offer: Remote work model Flexible working hours Private medical care including dental care Life insurance Multisport card Social fund (e.g. vacation allowance, Christmas allowance) Employee referral program If you are passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you. Please apply now or for a confidential conversation please email Katarzyna Toporek [email protected] O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.