Job Description
💼 Permanent contract
💰€34K–€41K base salary, depending on experience and profile + collective bonus
📍Barcelona
🏠 On-site or hybrid (2 days of remote work per week)
🌍 Lucca is global! For this role, the required level of Spanish is native or C2, English is C1/C2 (listening, reading and speaking).
Discover What We Do At Lucca
Lucca is a European HR software company that is expanding in Spain, and
we want you to grow with us.
Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Spain, France, Germany and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an
average annual growth of 40%.
Your role
You will join an incredible team of 8 working in the Spanish market alongside a Customer Success team of 3. From day one, they’ll support you with onboarding, share their expertise, and help you develop and grow in your role.
And, what will you do exactly?
Customer Onboarding (project Management And Implementation)
- Satisfy a wide variety of customers in often complex and high-stakes roll-outs (SME as well as Large Accounts).
- Gain the trust of local companies in Spain as well as key accounts and their subsidiaries abroad.
- Ensure that the roll-out is completed on time and on budget as stipulated in the contract.
- Train the administrators to use our software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances.
Follow-up of Key Accounts and Day-to-Day Ticketing Support
(support, Account Management)
- Keep a close eye on the satisfaction of your most important customers.
- Support these customers and carry out post-implementation check-ups via tickets
- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Spanish customers (lead generation).
Contribution to the localization and continuous improvement of the CS activity in Lucca:
- Adapt our offer and strengthen the market-fit of our solutions for the Spanish market.
- Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.) in our agile mode of operation.
- Follow and participate in some projects from the pre-sales phase, supporting the sales team.
Requirements
Sounds a bit like you, doesn't it?
You’re The Right Fit If You
❏ You have prior experience in a project management role (at least 2-3 years).
❏ A willingness to be a key player in this adventure, contributing to the Spanish market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ Native Spanish speaker and proficient in English.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.
❏ If you have experience in the HR industry, it's a plus.
And now, our recruitment process (in Spanish and in English):
𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30')
𝐒𝐭𝐞𝐩 𝟐: Interview with the Customer Success Manager and the Country Manager (60')
𝐒𝐭𝐞𝐩 𝟑: Technical interview (60')
𝐒𝐭𝐞𝐩 𝟒: Final Talk (45'): meet more of the team and see what Lucca’s all about
What Makes The Difference At Lucca
💰
Collective bonus system.
🩺
Health insurance – complementary coverage fully financed by the company.
🧠
Free access to the Mentiness app– because mental well-being matters as much as performance.
🍽️
Meal vouchers – €9.25 per working day, with only 40% employee contribution.
🚆
Public transportation – 75% of your subscription covered.
🏋️
Wellhub subscription – discounted access to sports, fitness and activities you actually enjoy.
🍪
Office snacks & drinks – unlimited (or almost) cookies, snacks and beverages to keep you going.
🐾 Our office is
pet-friendly! Feel free to bring your furry friends to work.
🏠
Remote-friendly work policy – remote work possible after onboarding, either occasional or hybrid (2 days per week).