HTG Personal Lines - IT Project Manager (Hybrid in Worcester, MA)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Hanover Technology team is currently seeking an IT Project Manager in our Worcester, MA location. This is a full-time, exempt role. Position is eligible for Hybrid/Flex work arrangement.

POSITION OVERVIEW:

Project Management professionals are responsible for managing a wide range of technology projects of varying complexity. They create and lead teams to accomplish prescribed outcomes, aligned to strategy, while achieving financial, quality and schedule goals. Their intimate knowledge of the business mission and the disciplines within technology allows them to lead, influence and negotiate outcomes across the development of scope, refinement of project requirements, development of estimates and plans, formulation of schedules, and completion of design, development, testing, and deployment of capabilities/solutions. Incumbents of this job family exhibit thought leadership, adaptability and ownership for results; creating effective, productive relationships with stakeholders. They establish collaborative partnerships with their business counterparts and coworkers, exhibit transparency in communication, create order and clarity from ambiguity, model a bias for action, leverage data and fact-based analysis to drive decisions, and manage risk through innovation and creativity. Members of this job family are familiar with and execute in accordance with multiple project management methodologies and practices. They are skilled at multi-sourcing, vendor management, and team health and effectiveness. As individuals progress through the IT Project Management job family these resilient leaders continue to develop their expertise in specializations and hone their competencies while developing the ability to work more independently to lead larger, more complex and strategic projects and portfolios.

Responsibilities/Essential Functions

At an intermediate level for moderately complex work Project Control and Complexity:

• Leads moderately complex projects and has accountability for the estimating, planning, scheduling, tracking, management of risk, budget, change management, problem resolution, reporting and communicating.

• Manages interdependencies within their projects.

• Provides transparency and reporting to overall governance and steering structure Communication.

• Leads the interaction with business partners, project team members, other IT colleagues, and external vendors to ensure clarity of the business problem, outcome and scope and ensures issues and risks are understood and resolved.

Business Acumen

• Develops relationships through collaboration with all appropriate parties by demonstrating intermediate understanding of business strategies and objectives as they relate to their operating models, products, and distribution models.

• Has an awareness of external industry trends and key competitors.

Leadership

• Responsible for building team alignment, encouraging team effort and successes, embracing continuous performance improvement, modeling the way, and developing followership through his/her daily interactions with the team.

Vendor Management

• Accountable for the onboarding, assignment and achievement of service levels for Vendor Resources on the project.

• Manage the vendor outcome through active collaboration and feedback with Program Management and Vendor Management.

• Is aware and may have participated in the definition of contract terms for any vendors on your project.

Best Practices

• Solicits and applies standards and best practices as defined by the project management Center of Excellence (Coe) and the Project Management Office (PMO).

• Accountable for innovation and continuous improvement.

• Responsible for applying best practices associated with risk management at a project level.

• May contribute to advancing and championing best practices, partnering with Project Management Office (PMO) and as a member of the Project Management Center of Excellence (COE).

Required Skills & Competencies and Experience

Applies Core PM Skills at an intermediate level for moderately complex work Core skills:

• Communication – Ability to listen carefully, and communicate clearly and concisely (written/verbal, internal / external).

• Communication – Ability to synthesize, simplify, and communicate concepts to drive informed business decision making.

• Organization – Planning and accomplishing tasks in a structured manner; make sound decisions, prioritize and concentrate on the task to deliver high-quality, desirable results.

• Critical thinking / decision making - Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the Hanover.

• Facilitation – Organizing a group to understand and achieve the objectives.

• Influence - Positively influence to achieve results that are in the best interest of the Hanover.

• Negotiation – Effectively working with others to reach a beneficial outcome over one or more issues where a conflict exists with respect to at least one of these issues.

• Team management / coaching - Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Risk management – Ability to identify, analyze and document the risks associated with a project, as well as monitor the effectiveness of risk management processes and implement needed changes.

• Problem management - Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

• Creativity / innovation - Develop new and unique ways to improve operations of the organization and to create new opportunities.

• Versatility - Ability to manage projects across multiple methodologies, technologies, and businesses.

Experience:

• Bachelor’s degree in related field, such as information technology, computer science

• Requires 2-6 years of relevant work experience

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to work in a fast paced or stressful environment

- Ability to travel as necessary

- Ability to sit and/or stand for extended periods

- Ability to work cooperatively

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.