Hub Manager
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- United Kingdom
- Work type
- Hybrid
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Are you inquisitive, enjoy solving complex problems, and thrive in a fast-paced environment? Join the Net Zero Correspondence Hub and help shape the delivery of FOI and EIR services while gaining exposure to a range of high-profile and diverse policy areas.
The Correspondence Hub is a new centralised team within Directorate General Net Zero (DGNZ), responsible for managing, processing and producing all Freedom of Information (FOI) and Environmental Information Request (EIR) casework across five core Directorates. The team provides a consistent and professional service, supporting the effective handling of information requests across DGNZ.
As one of three Hub Managers, you will play a key role in delivering a high volume of high-quality FOI and EIR casework while managing a small team of case handlers and supporting the coordination of requests and reviews. The role offers significant autonomy, extensive stakeholder engagement across DGNZ, the Scottish Government, the UK Government and the Devolved Administrations, and the opportunity to provide advice and guidance that helps ensure an excellent service for stakeholders.
- Manage a high-performing team of case handlers.
- Coordinate and manage FOI/EIR casework, providing advice and guidance on Data Protection, GDPR, Information Governance and Records Management where required.
- Act as the key point of contact for the Freedom of Information Unit, leading discussions on legislative interpretation.
- Provide support and advice to the Hub Lead.
- Oversee casework triage and lead initial case handler meetings.
- Develop and maintain effective relationships across DGNZ and the wider Scottish Government.
- Act as a key contact for policy teams and senior sign-off officials.
- Demonstrable experience of managing complex FOI and EIR casework, applying relevant legislation, guidance and best practice to deliver compliant outcomes.
- In-depth knowledge and practical experience of records management, data protection requirements, information governance principles and FOI/EIR legislation.
- Proven experience of leading and developing high-performing teams within a fast-paced operational environment.
- Communicating and Influencing – Level 3
- Making effective decisions – Level 3
- Managing a quality service – Level 3
You can find out more about Success Profiles Behaviours here Behaviour levels - Success profiles: candidate guide - gov.scot
Apply online, providing a CV and supporting statement (of no more than 1000 words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
If invited for further assessment, this will consist of an interview and presentation.
Assessments are scheduled for w/c 16 November 2026 however this may be subject to change.
Apply before 23:59 on 2 November 2026. This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).
Recruitment Principles:
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to the recruitment cases.
About us:
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.