Human Resources Business Partner (HRBP) – Care & Clinical

Human Resources Business Partner (HRBP) – Care & Clinical Location: Remote (Must be OK with ET or CT working hours) Department: People Reports To: VP of People FLSA Status: Exempt Travel: 20–25% (Monthly site visits required) About the Role Vanna Health is seeking an experienced, high-impact Human Resources Business Partner (HRBP) to support our frontline care and clinical teams. In this role, you will serve as a strategic and operational partner to Site Managers and Operations Leadership. You will spend significant time navigating complex employee relations, driving manager development, shaping operational policy, and cultivating a culture that delivers both exceptional member care and high employee retention. Core Responsibilities General HR Support: Serve as a primary point of contact for our frontline Care team on policy questions, benefits, and compensation, while jumping in on cross-functional People projects (eg Recruiting, Team Events) as needed. Onboarding Experience: Support the care and clinical onboarding pipeline by facilitating HR training modules, managing logistics, and ensuring a seamless integration for new team members. Manager Coaching & Leadership Training: Design and facilitate hands-on training for Site Managers and Senior Coaches covering core leadership, fair coaching, attendance management, and HR compliance. Guide frontline managers through performance management, objective evaluation, PIPs, and separations. Strategic Employee Relations & Investigations: Lead end-to-end, impartial investigations into complex workplace issues (e.g., harassment, discrimination, performance concerns). Resolve operational and interpersonal conflicts between hourly staff, management, and clinical leaders to maintain a safe, respectful workplace. Retention, Engagement, & Insights: Identify operational friction points impacting staff morale and develop tailored retention initiatives. Track employee relations trends, stay/exit interview data, and operational metrics to address the root causes of turnover. Policy, SOPs, & Compliance: Draft, update, and implement operational HR policies, handbooks, and standard operating procedures (SOPs) tailored to a non-exempt, shift-based workforce. Ensure strict compliance with federal, state, and local employment laws. Leave & Accommodations Management: Partner with third-party administrators and internal teams to manage complex FMLA, medical leaves, return-to-work protocols, and ADA reasonable accommodations for physical care roles. Change Management: Guide leaders and frontline teams through operational shifts, restructuring, software rollouts, and schedule adjustments. Qualifications & Competencies Experience: 5–7 years of progressive HR Generalist or HRBP experience, with at least 3+ years directly supporting an hourly/non-exempt workforce in healthcare, clinical operations, long-term care, or similar high-volume operational environments. Investigation & Conflict Resolution Skills: Proven track record of conducting legally sound investigations, writing concise factual summaries, and utilizing strong emotional intelligence and de-escalation techniques in high-stress care environments. Communication & Facilitation: Exceptional written and verbal communication skills with the gravitas and discretion needed to build trust across all levels—from frontline hourly staff to executive leadership. High Emotional Intelligence: Demonstrated ability to exercise strong EQ, active listening, and conflict de-escalation in fast-paced, high-stress clinical environments. Training Expertise: experience building training content & facilitating high-impact staff trainings Legal & Regulatory Expertise: Deep working knowledge of employment law (FMLA, ADA, FLSA, EEO, NLRA) and multi-state wage-and-hour compliance for non-exempt staff. Composure Under Pressure: Ability to remain calm, objective, and level-headed during high-stakes situations, operational disruptions, or sensitive employee relations issues. Preferred Qualifications Experience in behavioral healthcare or psychiatric clinical settings. Background operating within a fast-paced, high-growth startup environment.