Human Resources Officer

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS Philippines, established in 1945, is the longest running, continuous CRS country program in the world with extensive programming in emergency response, early recovery and disaster risk reduction, climate resilience and peace governance. CRS Philippines employs more than 75 staff members based in Manila, Davao, Cotabato City, and various project locations across the country. CRS Philippines is committed to collaborating with our strong network of church partners, national and subnational government agencies and secular NGOs throughout the country.

Job Summary

You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality service to address HR programs, services and operations needs in all or some of the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff wellbeing and wellness initiatives, staff care, and employee administration.

Roles and Key Responsibilities

• Provide support to the Head of Human Resources in his responsibilities with regard to the overall management of HR programs and services in the CP.
• Help coordinate and support HR processes, activities, and service delivery, to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Coordinate recruitment and selection activities, including job posting, candidate sourcing and screening, interview scheduling, pre-employment requirements, reference checks, and onboarding support to help ensure timely and effective talent acquisition.
• Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
• Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners
• Develop, coordinate, and implement staff wellbeing and wellness initiatives that promote employee engagement, mental health, work-life balance, resilience, and a positive workplace culture. Monitor participation and effectiveness of wellness activities and recommend improvements to enhance staff wellbeing and organizational performance.
• Maintain record keeping through personnel files and/or HRIS that adheres to required CRS, donor, and local law regulations. As needed provide support on analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.
• Administer statutory benefits and ensure timely processing and updating of employee records with SSS, PhilHealth, Pag-IBIG Fund, and other government-mandated programs.
• Coordinate employee benefits enrollment, claims, and inquiries, and provide guidance on statutory and company-sponsored benefit programs.
• Support the implementation and monitoring of Occupational Safety and Health (OSH) policies, programs, and compliance requirements in accordance with applicable regulations.

Basic Qualifications

• Bachelor’s degree in Human Resources Management, Psychology, Social Sciences, Business Administration, or a related field.
• Five years of work experience in Human Resources.
• Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of local labor laws.
• Experience in recruitment and talent acquisition, including candidate sourcing, screening, interviewing, and onboarding processes.
• Experience in designing, implementing, and evaluating staff wellbeing, employee engagement, or workplace wellness programs, including initiatives that support mental health, resilience, psychosocial wellbeing, and a healthy work environment.
• Working knowledge of government-mandated benefits administration, including SSS, PhilHealth, Pag-IBIG, and related labor compliance requirements.
• Familiarity with Occupational Safety and Health (OSH) regulations, programs, and workplace safety compliance requirements.
• Strong organizational and coordination skills, with the ability to manage multiple HR processes, maintain accurate records, and ensure timely compliance with reporting requirements.

Preferred Qualifications

• Preferably with experience with International or local NGO and good knowledge of HR best practices and standards.
• Preferably with HR certification or courses covered

Knowledge, Skills, and Abilities

• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
• Hands-on experience on Human Resources Information System, specifically in Oracle
• Ability to relate to people at all levels internally and externally.
• Strong customer service ethic and abilities
• Very good planning, coordinating, and organizing skills
• Able to maintain confidential information
• Proactive, resourceful, solutions-oriented and results-oriented
• Excellent communication and interpersonal skills

Required Languages

• Fluency in English and Filipino are required.

Travel

• Must be willing and able to travel up to 20% of the time, as required.

Supervisory Responsibilities: None

Key Working Relationships: TBD

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship